Funeral Director Apprentice (part-time)

SCI Shared Resources•New Bern, NC

About The Position

Provides customer service to client families following the loss of a loved one, offering personalized and professional support. Learns how a Funeral Director implements the family’s or legal representative’s choices regarding funeral arrangements, final disposition, and memorialization, and interacts with families to address their death-care needs. The apprentice learns to arrange and conduct funeral and memorial ceremonies, create funeral contracts, handle legal documents and payments, verify authorizations and identification, and arrange interment or cremation. The position also involves caring for the deceased respectfully, assisting with funeral services and visitations, providing aftercare when needed, completing service-related documentation and data entry, and helping maintain the facility, property, vehicles, and supplies. The role is part-time, pays $12 an hour, and may involve working beyond standard hours as needed and travel up to 25%.

Requirements

High school diploma or general equivalency degree (or diploma).
Completion of, or current enrollment for at least six months in, a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science.
Typically, a minimum of six months’ experience in a funeral home, crematory, or cemetery.
Meet applicable state or provincial licensing requirements as prescribed by the relevant board.
Valid driver’s license.
Knowledge of computers and software, including MS Office products.
High level of compassion and integrity.
Good communication skills.
Problem-solving skills.
Ability to multitask and set priorities.
Ability to work beyond standard hours as needed.
Ability to travel up to 25%.

Responsibilities

Learn to arrange and conduct funeral and memorial ceremonies in a professional, organized, caring manner consistent with company policies and procedures.
Learn to negotiate and create acceptable funeral contracts.
Handle contracts, legal documents, and collection of monies or insurance according to company policies.
Inform client families about available veteran recognition and services, and ensure selected services are delivered.
Confirm authorization to proceed with service arrangements.
Verify identification of the deceased and authorization for embalming.
Learn to arrange interment or cremation of human remains.
Follow company and regulatory requirements.
Care for the deceased respectfully, including removals and transfers, lifting, dressing and casketing.
Coordinate and assist with funeral services and visitations, including delivery of flowers, caskets, urns, photos, and personal keepsakes; setting up, caring for, and storing chairs and other items.
Assist with funeral services by coordinating parking, ushering, driving funeral vehicles, and assisting at chapel, church, and cemetery services.
Participate in special functions.
Provide aftercare in the absence of the Family Service Counselor, including delivering documentation and stationery and sharing information about insurance, health benefits, pensions, and pre-arrangements for next of kin.
Share potential pre-need referrals with Family Service Counselors.
Complete and accurately prepare documents related to services, cremations, maintenance, and other data entry.
Assist with general office duties, including preparing reports as needed.
Assist with maintenance of vehicles, the facility, and property.
Receive caskets and other funeral home supplies and place them into inventory.
Ensure refreshments are available where permitted by law.
Perform other duties as assigned.