Funeral Attendant (part-time)

Service Corporation International•Norfolk, VA

19d•Onsite

About The Position

This part-time support role performs manual and office tasks before, during, and after funeral services to help ensure they run smoothly and as planned. Duties include preparing rooms and memorial materials, greeting and escorting visitors, driving family members, maintaining vehicles, and assisting with preparation of the deceased and casket. The role requires working beyond standard business hours, including evenings, weekends, nights, and holidays, and involves local travel. The Funeral Attendant also provides office support, including answering phones, welcoming guests, reviewing and entering document information, receiving deliveries, and preparing or copying memorial materials. The position works indoors and outdoors in varied weather and traffic conditions, requires professional dress when interacting with families, and involves extended periods of standing, frequent stair climbing, and lifting and pushing or pulling items.

Requirements

High school diploma or equivalent.
Valid state-issued driver’s license with an acceptable driving record.
No prior work experience required.
Ability to follow instructions given over the phone or in person.
Ability to use a personal computer and type.
Ability to work and communicate effectively with others.
Ability to work with kindness and compassion for the deceased and their families.
Ability to maintain composure in challenging situations.
Good verbal and written communication skills.
Ability to maintain confidentiality.
Ability to work with colleagues to accomplish tasks.
Ability to work evenings and weekends.
Ability to lift up to 50 pounds and push or pull up to 200 pounds.

Nice To Haves

Funeral industry experience preferred.

Responsibilities

Prepare the casket and deceased for visitation or funeral services, including dressing the deceased, adjusting clothing and jewelry, and transporting the casket; may assist with lifting the deceased.
Set up and clean rooms for services, including arranging chairs, tables, icons, guest books, flowers, keepsakes, mementos, caskets, and urns.
Greet visitors, provide programs, answer questions, and provide information about funeral services.
May serve as a pallbearer.
May drive families to cemetery sites.
Remove, clean, and properly store company property after services; package, load, or deliver family mementos, keepsakes, and flowers.
Answer phones courteously, screen callers, and take first-call information.
Notify staff when appointments arrive and escort guests to the appropriate room.
Maintain reception areas and refreshments, including making coffee, disposing of trash, replenishing supplies, and straightening, cleaning, or vacuuming.
Review documents for accuracy and enter document information into proprietary systems.
Receive deliveries; make copies, scan, fax, fold or prepare memorial materials, and perform other mailroom tasks.
Safely transport, pick up, and deliver documents, family mementos, flowers, and similar items to destinations such as residences, care centers, or the funeral home.
May transport the deceased to the funeral home.
Wash, vacuum, and clean vehicles and fuel them as necessary while following safety guidelines and expenditure processes.