Funeral Attendant (part-time)

Service Corporation International•Knoxville, TN

10d

About The Position

The Funeral Attendant provides clerical and administrative support for funeral operations and assists with funeral, memorial, visitation, and other services as requested by clients and management. The role involves welcoming families and members of the public, answering questions and phones courteously, and helping accommodate families’ needs during services. Attendance at monthly staff meetings is expected. The Funeral Attendant prepares service spaces and delivers or sets up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes, ensuring those items are cared for and stored properly. The position may also assist with respectful preparation of the deceased, including dressing and lifting, or operation of a crematory, as permitted by law and company regulations. Other duties include preparing service-related documents, running errands, serving as an usher, supporting transportation needs, driving funeral home vehicles, providing refreshments where allowed by law, and cleaning vehicles as needed. Duties must be performed in accordance with the company’s mission, values, policies, and procedures.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn proficiency with MS Office and databases.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with MS Office suite and databases.

Responsibilities

Provide clerical and administrative assistance supporting funeral operations.
Meet and assist the general public, answer questions, and provide information about funeral, cremation, and related topics.
Answer phones courteously and assist with office duties and equipment.
Attend monthly staff meetings.
Prepare service areas by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes; ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of remains, including dressing and lifting the deceased, or operating a crematory, as permitted by law and company regulations.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and assist with parking or other transportation requirements.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including chapel setup, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other people entering the office for information and assistance.
Accommodate families’ needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Perform duties consistent with company mission and values and follow company policies and procedures.