Funeral Attendant (part-time)

SCI Shared Resources•Knoxville, TN

About The Position

Provides clerical and administrative assistance in support of funeral operations. The role involves assisting client families and the public, answering questions and phones, preparing for services, supporting visitations and ceremonies, and performing office, transportation, and general funeral-home duties. Work must be carried out consistently with the company’s mission and values and in adherence to its policies and procedures. Attendance at monthly staff meetings is expected.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases; willingness and ability to learn are required.

Responsibilities

Meet the general public, answer questions, and provide information about funeral and cremation services and related topics.
Answer phones courteously and perform office duties using equipment such as a fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale, and stereo/video system.
Assist with funeral, memorial, visitation, and other services or ceremonies as requested by clients and management.
Prepare service areas by delivering and setting up floral arrangements, chairs, caskets, urns, photos, and personal keepsakes or mementos; ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of the deceased, including dressing and lifting, or operation of the crematory, as permitted by law and company regulations.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Greet and receive client families and other people entering the office for information and assistance.
Accommodate family needs during services and visitations, including setup, dressing and casketing remains, and delivering family items and flowers.
Wash and clean funeral home vehicles and other client vehicles as required.
Attend monthly staff meetings.