Fundraising Operations Coordinator

United Way of Greater Los Angeles•Los Angeles, CA

35d•$31 - $33•Hybrid

About The Position

United Way of Greater Los Angeles (UWGLA) is seeking a Fundraising Operations Coordinator to contribute to the annual growth of revenue by coordinating opportunities to maximize through lines and connection points for the best possible outcomes. This role serves as the department's central nervous system, working closely with the VP and Directors across all teams to provide tactical support on key initiatives, projects, and day-to-day operations. The Development department advances United Way's mission by creating a philanthropic coalition of donors, connectors, and advocates who share UWGLA's values of racial equity and vision for a thriving Los Angeles. Their success is measured by the strength of the relationships built that drive resources to the work that advances the mission.

Requirements

Minimum 1 year of relevant administrative experience is required.
You enjoy a hybrid environment that includes both in-person and remote work styles and are able to work from our DTLA office on Tuesdays, Wednesdays, Thursdays, and additional days as needed.
You understand the value of racial equity as an organizational operating principle and are committed to continued learning on issues related to race, equity, diversity, and inclusion.
You are curious about emerging technology and artificial intelligence and always looking for practical ways to apply new tools to work smarter and drive greater impact.
You know your way around the Microsoft Windows operating systems and all it's essential programs including Outlook, Word, PowerPoint, and Teams.

Nice To Haves

You know your way around an office - from fielding phone calls to redirecting visitors who can't seem to find the bathroom, we can count on you to hold down the fort.
You know where things go, how to sort them and can identify opportunities to be more efficient.
You can light a spark in the dimmest of rooms with your energy and enthusiasm for the work you do.
You have good judgment and trust yourself to make the right call when decisions are tough.
You keep your priorities straight but also know when it's time to re-prioritize your work assignments based on business needs.
You are proactive, self-motivated, and action-oriented when it comes to managing your workload.
Your strong work ethic gets going when the going gets tough during late nights, early mornings or weekend assignments.
You know how to talk the talk by communicating clearly, concisely, and persuasively to small and large groups alike.
You are passionate about non-profit work and committed to understanding UWGLA's landscape as it relates to business, community and politics.
You have a results-oriented mindset, utilizing planning and problem-solving skills to get the job done.
You can adapt and pivot quickly without so much as feeling dizzy.
You stay calm under pressure and can meet tight deadlines when necessary.
You work well with others - stakeholders and colleagues alike would agree that you are the quintessential "Team Player."

Responsibilities

Act as an all-around gatekeeper and strategically plan, schedule, and organize the Vice President's time with respect to priorities, goals, and objectives.
Manage and plan travel for the Vice President, including all related arrangements and coordination of accommodations for out-of-town conferences.
Oversee expense reconciliation, invoice payment, and other internal financial processes for Vice President.
Proactively provide day-to-day administrative support, preparation of documents/correspondence (writing/editing/customizing) for meetings with various individual high net worth donors and donor prospects.
Miscellaneous administrative tasks including filing, answering general departmental calls and overall assisting the team; maintain department shared drive.
Update and maintain donor contact information and significant actions in Microsoft CRM on behalf of the VP.
Coordinate planning of Development Cabinet meetings including scheduling, facilitating agenda development, distributing materials, taking minutes, and tracking follow-up items.
Directly support the VP, Development in managing department operational logistics, expense reports, preparing reports and presentations, research and information gathering, and training other support team members.
Manage production of special Development meetings (i.e., celebrations, recognition events, strategy meetings).
Ensure that the department goals and KPIs are being tracked and regularly reassessed to ensure alignment with changes in department priorities.
Build out department policies, procedures, and tools for tracking and ensuring completion of invoices, contracts, and purchases.
Map out department meeting agenda topics for maximum efficiency including preparation and follow-up from each meetings.
Act as a key utility player, providing short to medium-term support on special projects or campaigns across any of the department's teams.
Partner across all Development teams to develop, maintain, and internally promote centralized campaigns, events, and solicitations, identifying conflicts in advance and elevating potential opportunities for cross-departmental synergy.
Participate in cross-departmental and organizational planning and volunteer efforts as needed.
Build and maintain high-level technical expertise in order to pull revenue, activity and pipeline reports from PowerBI, CRM, third-party giving platforms, and other systems as necessary.
Coordinate year-round maintenance of donor information by ongoing data collection, analysis, and entry/updates into CRM, including personal data (home and email addresses) and gift related data.
Coordinate direct mail data by producing direct mail reports ensuring data integrity as it relates to returned mail and Do Not Mail list maintenance.
Support in Donor Data Project by assisting in org-wide CRM de-duplication process and account clean-up year-round.
Support the Donor Services processes and procedures required to execute departmental functions.
Respond to requests for materials and reports from donors, and conduct basic research on current and/or potential donors.
Provide customer service to donors and volunteers (mostly via phone and/or email) including resolving customer service issues related to designations, fees, timing of gifts, 'Thank You', acknowledgements, etc.
Respond, resolve, or escalate incoming donation-related inquiries via the shared [email protected] and [email protected] mailboxes.
Support donor stewardship, designations, recognition, and events as needed.
Research and identify prospects – individuals, corporations, and foundations – that align with United Way's mission, summarizing findings for senior staff review.
Research donors' biographical information, philanthropic interests, giving history, and connections to United Way to support portfolio management.
Assist in preparing donor profiles and briefing materials for the SP team ahead of meetings.
Enter and maintain accurate, real-time moves management and pipeline data in the CRM.
Develop working knowledge of the iWave donor research platform to support research tasks.
Other duties and responsibilities as assigned.