Fundraising Operations Coordinator

Make-A-Wish Canada / Rêves d'enfants Canada • Toronto, ON

1d • CA$48,000 - CA$54,000 • Hybrid

About The Position

Make-A-Wish Canada is seeking a Fundraising Operations Coordinator to join their team. This organization has been granting wishes for over 40 years and is recognized as a Great Place to Work®. The role focuses on coordinating the tactical execution of data governance, prospect clearance, and operational workflows to support fundraising teams. The position is full-time, hybrid, permanent, and can be based anywhere in Canada.

Requirements

• Post-secondary education in business, administration, nonprofit management or equivalent combination of training, education and work experience.
• 2 years of experience in administrative, operations, or data-support roles, ideally within fundraising, development, or a nonprofit environment.
• Experience using CRM systems (Salesforce preferred) and Microsoft Office tools, especially Excel.
• Adaptability to different technologies and software is a must.
• Strong communication skills and the ability to collaborate across several teams.
• A clear Criminal Background Check will be required.

Responsibilities

• Lead structural data quality initiatives within Salesforce (Non Profit Service Pack), including duplicate management, record clean-up, audits, and compliance with data governance and confidentiality policies.
• Ensure user inputs comply with organizational policies.
• Manage the national prospect clearance matrix to ensure requests are handled efficiently.
• Conduct secondary financial and philanthropic prospect research to support fundraising teams.
• Oversee Salesforce data reconciliation for major gifts, pledges, and fundraising pipelines in alignment with Finance.
• Develop Salesforce dashboards and reports that translate organizational KPIs into clear fundraising pipeline insights.
• Serve as the operational liaison for Corporate, Philanthropy, and Community Partnerships teams, troubleshooting workflows and optimizing stewardship processes.
• Manage and triage the Fundraising Operations inbox, resolving complex data issues and escalating policy exceptions as needed.
• Collaborate across Fundraising teams to advance organizational goals and foster a culture of inclusion, empathy, belonging, and One-Team Leadership.
• Coordinate operational projects and SOP documentation to improve efficiency and consistency.
• Other duties as required.

Benefits

• Group health and dental premiums fully covered by the Foundation
• RRSP contribution matching
• Annual vacation starting at three weeks
• Additional paid leaves such as personal days and Wish hours
• Employee Wellness Program
• Corporate discounts
• Continuous learning, development and internal training opportunities
• Fun employee activities, contests, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree