Fundraising Operations, Specialist

YMCA of Greater Toronto•Toronto, ON

1d•CA$51,040 - CA$55,000•Hybrid

About The Position

The Fundraising Operations Specialist supports the effective delivery of fundraising operations by helping ensure the accuracy, consistency, and reliability of donor information, gift processing, and fundraising systems. The role contributes to a positive donor experience and the efficient administration of fundraising activities by supporting data management, donor stewardship processes, and fundraising communications. Working closely with Finance and fundraising staff, the position helps maintain operational processes and systems that support fundraising initiatives and donor engagement across the organization.

Requirements

Post-secondary education in a related field or equivalent experience
Two or more years of experience working in a not-for-profit organization, preferably in fundraising
Advanced proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, is required
Exceptional attention to detail and a high standard of accuracy in all work
Results-driven and service-oriented approach, with a collaborative mindset and the ability to work effectively in a team environment
Strong interpersonal and relationship-building skills, with the ability to establish rapport and communicate effectively with members, staff, and volunteers
Excellent written communication skills
Commitment to diversity, equity, inclusion, and building a sense of belonging
Commitment to the YMCA’s Mission, Vision and Values
Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Nice To Haves

Proven experience updating, maintaining, and reporting using a database is strongly preferred
Raiser’s Edge database and/or Raiser’s Edge NXT gift processing software experience is preferred
Knowledge of fundraising processes, procedures, and best practices is an asset
Experience using email marketing platforms such as Delivra is an asset

Responsibilities

Ensure the integrity, accuracy, and timeliness of gift entry into Raiser’s Edge for cash, cheques, electronic fund transfers, wire transfers, securities, credit card, and debit card donations, in partnership with Finance, and enter gifts into other platforms such as Race Roster and Raisin when applicable
Manage gift administration activities, including the timely distribution of tax receipts, thank you letters, and acknowledgements, in collaboration with Finance
Serve as the primary point of contact for the public through management of the Fundraising inbox and phone line
Create and maintain donor records in Raiser’s Edge in accordance with organizational standards to ensure accuracy and consistency for Capital, Major Gift, Leadership Giving, Events, and Broad-Based donors, including contact information, recognition names, communication preferences and permissions, and record merges
Support gift-related reporting from Raiser’s Edge to illustrate fundraising results and inform future planning
Coordinate, test, assess, and support the implementation of new donation platforms and enhancements to existing systems
Create, update, and test online donation pages in Raisin, Race Roster, OLX, and flow-through donation pages
Create and update backend configurations for the JMG donation import tool in Raiser’s Edge for new Raisin donation pages
Support the deployment of Broad-Based email and mail fundraising solicitations, including email setup, design, testing, list management, and data tracking
Assist in the review and distribution of donor stewardship materials through email and mail
Produce annual stewardship letters reporting on the progress of endowment funds
Develop and maintain user procedures and documentation, prepare training materials, and support staff training related to systems and process rollouts
Work with the Senior Manager, Fundraising Operations and the Manager, Prospect Development and Research to support donor and gift data integrity in Raiser’s Edge through ongoing review, analysis, and reporting
Enter and maintain stewardship, solicitation, action, attribute, proposal, and related data in Raiser’s Edge through global uploads
Handle the receipt, opening, and distribution of departmental mail, including scanning cheques and supporting documentation to ensure accurate donation records and documentation
Perform other duties as assigned