Fundraising Operations Coordinator
About The Position
Make-A-Wish Canada is seeking a Fundraising Operations Coordinator to join their team. This organization has been granting wishes for over 40 years and is recognized as a Great Place to Work®. They are focused on child welfare, employee experience, and creating an inspiring workplace. The Fundraising Operations Coordinator will be responsible for the tactical execution of data governance, prospect clearance, and operational workflows to support fundraising teams. This role involves managing the day-to-day health of the CRM, standardizing processes, and building reporting tools. The position is full-time, hybrid, permanent, and can be based anywhere in Canada.
Requirements
- Post-secondary education in business, administration, nonprofit management or equivalent combination of training, education and work experience.
- 2 years of experience in administrative, operations, or data-support roles, ideally within fundraising, development, or a nonprofit environment.
- Experience using CRM systems (Salesforce preferred) and Microsoft Office tools, especially Excel.
- Adaptability to different technologies and software is a must.
- Strong communication skills and the ability to collaborate across several teams.
- A clear Criminal Background Check will be required.
Responsibilities
- Lead structural data quality initiatives within Salesforce (Non Profit Service Pack), including duplicate management, record clean-up, audits, and compliance with data governance and confidentiality policies.
- Ensure user inputs comply with organizational policies.
- Manage the national prospect clearance matrix to ensure requests are handled efficiently.
- Conduct secondary financial and philanthropic prospect research to support fundraising teams.
- Oversee Salesforce data reconciliation for major gifts, pledges, and fundraising pipelines in alignment with Finance.
- Develop Salesforce dashboards and reports that translate organizational KPIs into clear fundraising pipeline insights.
- Serve as the operational liaison for Corporate, Philanthropy, and Community Partnerships teams, troubleshooting workflows and optimizing stewardship processes.
- Manage and triage the Fundraising Operations inbox, resolving complex data issues and escalating policy exceptions as needed.
- Collaborate across Fundraising teams to advance organizational goals and foster a culture of inclusion, empathy, belonging, and One-Team Leadership.
- Coordinate operational projects and SOP documentation to improve efficiency and consistency.
- Other duties as required.
Benefits
- Group health and dental premiums fully covered by the Foundation
- RRSP contribution matching
- Annual vacation starting at three weeks
- Additional paid leaves such as personal days and Wish hours
- Work/life balance and flexibility
- Hybrid working environment
- Employee Wellness Program
- Other corporate discounts
- Continuous learning, development and internal training opportunities
- Fun employee activities, contests, and more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
