Fundraising Data & Operations Coordinator

Heifer International

4d•$70,000 - $80,000

About The Position

The Fundraising Data & Operations Coordinator strengthens relationship-based fundraising by ensuring donor, prospect, portfolio, opportunity, and engagement data is accurate, accessible, and useful. Through data entry, review, cleanup, reconciliation, reporting support, and analysis, the role helps fundraisers and leaders understand portfolios and pipelines, plan effectively, and follow up consistently. This hands-on role is suited to an analytical, curious person who enjoys careful data work and partnering with stakeholders across the organization. A substantial part of the work involves entering, reviewing, cleaning, and reconciling records. The Coordinator combines accuracy and persistence in recurring tasks with the judgment to identify patterns, investigate discrepancies, and work with the CRM team to suggest, test, and implement system improvements. Specific assignments, tools, and the balance of work may evolve with team needs, systems, and fundraising priorities. The supervisor regularly establishes priorities, clarifies ownership with partner teams, and adjusts workload and timelines. The Coordinator learns new processes and takes on related responsibilities consistent with the role’s purpose and level.

Requirements

Bachelor's degree in business, fundraising, computer/data science, or a related field, or equivalent professional experience.
Five or more years of experience in donor operations, engagement, data operations, fundraising, or related work.
Demonstrated experience managing fundraising data in a CRM such as Salesforce or a comparable platform.
Two to three years of experience in development or fundraising data operations, database management, reporting, research, fundraising support, or related work involving detailed records and analysis.
Strong Excel skills, including formulas, sorting, filtering, Pivot Tables, and comparing or reconciling datasets.
Experience with Microsoft Office tools and ability to learn CRM and reporting systems.
Analytical judgment, attention to detail, and follow-through, including the ability to investigate discrepancies, check work systematically, and summarize findings clearly.
Ability to handle sustained, detail-heavy and sometimes repetitive data work alongside changing project assignments; organize competing requests, meet deadlines, and communicate when priorities or capacity need clarification.
Clear written and verbal communication, a collaborative approach, and sound judgment when handling confidential donor and organizational information.
Ability to perform sustained computer-based data work; prepare, review, and proofread accurate reports; and collaborate through virtual, telephone, and written communication.
Ability to work independently, seek clarification when needed, and build respectful working relationships across cultures and functions.
Cross-functional project management skills and ability to understand dependencies, decisions, risks, and deadlines.
Ability to work in a fast-paced environment with competing priorities and urgencies.
Donor-centered judgment that considers the complete supporter experience across automated and personal touchpoints.
Ability to work with sensitive information and maintain confidentiality.

Nice To Haves

Experience in nonprofit or fundraising operations.
Experience supporting a leadership or principal giving team.
Expertise with Blackbaud CRM or comparable databases; Power Query, Power BI, or similar reporting tools; basic donor research; or interpreting program and financial information.
Passion for international project management and supporting global initiatives.

Responsibilities

Maintain accurate donor, prospect, and portfolio information, including assignments, segments, contact details, interactions, opportunities, plans, steps, and designations.
Complete routine data entry, list preparation, imports, and record updates using established procedures.
Reconcile records; investigate missing, inconsistent, or potentially duplicate information; and coordinate corrections with appropriate teams.
Conduct recurring audits of the CRM and connected fundraising tools, identify patterns in data quality issues, and recommend practical fixes.
Support daily gift and donor list processes and help fundraisers locate gifts, receipts, and related information.
Compile, validate, and analyze donor, portfolio, program, and financial data to support fundraising planning, key performance indicators, and progress reporting.
Maintain recurring reports, dashboard inputs, and reporting templates; prepare ad hoc analyses; and explain trends, discrepancies, and information gaps clearly.
Check source data, calculations, and report outputs before distribution; document definitions and assumptions; and translate technical information into useful summaries for fundraisers and leaders.
Conduct preliminary donor and prospect research, verify basic information, and prepare concise, source-supported notes for qualification, referrals, and portfolio planning.
Help maintain funding opportunity lists and supporting materials; review project information in shared fundraising tools; identify missing or outdated information; and summarize relevant program and financial details.
Contribute research and analysis to help colleagues assess funding opportunities, compare potential fit, and inform unrestricted and other fundraising strategies.
Maintain clear procedures, reference materials, and organized fundraising resources so colleagues can find and use current information.
Collaborate with RPC Operations, Programs, monitoring and evaluation colleagues, and other partners to improve data collection, reporting, and information flow.
Recommend and help implement practical process improvements, including appropriate automation and quality checks; support adoption of new tools; and perform other related duties as assigned.

Benefits

Flexible Spending Account and/or Health Savings Account
Employee assistance program
403(b) retirement plan with employer match and discretionary contribution
22 vacation days, 12 statutory and discretionary holidays, and 10 sick days per year
Employer-paid life insurance and accidental death and dismemberment insurance
Professional development opportunities
Annual merit increase opportunities
Optional critical illness insurance
Legal assistance plan
Pet protection