Data Coordinator, Voice Operations
About The Position
The Data Coordinator, Voice Operations manages information and documentation associated with the switchboard software system. The role collaborates with hospital departments and employees to maintain accurate contact information, call-handling procedures, pager services, and internal documentation. It partners with IT and external service vendors to design, maintain, and refine the telephone directory and on-call schedule templates and rosters used by the switchboard for call processing. The position also provides technical support to switchboard operators and hospital employees, including troubleshooting, user training, and assistance with implementing new and upgraded software and information systems. In addition, the role partners with IT and an external vendor to administer pager deployment and usage across the organization. The position is based in Seattle, Washington, and requires working on-site at least three days per week, with flexibility for additional on-site days according to department priorities.
Requirements
- Associate degree or an equivalent combination of education and experience.
- At least two years of related experience with database management or technical support.
Nice To Haves
- Experience with Amtelco Soft Agent.
- Experience with secure messaging.
- Bachelor’s degree in Information Science, Computer Science, or a related field.
- Prior hospital experience.
Responsibilities
- Manage data, information, and documentation associated with the switchboard software system.
- Collaborate with hospital departments and employees to maintain accurate contact information, call-handling procedures, pager services, and internal documentation.
- Partner with IT and external service vendors to design, maintain, and refine the telephone directory and on-call schedule templates and rosters used for switchboard call processing.
- Provide technical support to switchboard operators and hospital employees, including troubleshooting and user training.
- Assist with implementation of new and upgraded software and information systems.
- Partner with IT and an external vendor to administer pager deployment and usage in the organization.
Benefits
- Medical, dental, and vision plans.
- 403(b).
- Life insurance.
- Paid time off.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
