Funding Operations Specialist

Bottomline•Portsmouth, NH

About The Position

As a member of the Paymode Operations team, the Funding Operations Specialist processes outbound supplier payments for Bottomline’s business-to-business payment network. The role handles domestic and foreign payment exceptions, check payment management and adjustments, international payment inquiries, inbox management, and daily processing for bank partners, external clients, and internal business associates. The specialist uses available resources to complete processing and client communications accurately and on time. The role requires developing a strong understanding of Paymode payment processing, funding methods, client trends, and business needs, while prioritizing payment processing and client satisfaction. The specialist collaborates with teammates on innovation, process improvements, and problem solving, and communicates payment and funding information clearly to internal and external stakeholders. The stated schedule is 10:30 a.m.–7:30 p.m., with occasional support from 8:00 a.m.–5:00 p.m. EST.

Requirements

Prior experience in Treasury, Cash Management, Operations, or Banking.
Strong collaboration skills and a positive attitude when handling urgent, critical tasks.
Ability and interest in analyzing situations, building skills, improving work output, and solving problems with teammates.
Ability to multitask, learn multidisciplinary skills, and adapt to new learning.
Detail-oriented and organized, with the ability to make urgent decisions based on known deadlines and client needs.
Strong verbal and written communication and customer service skills.
Ability to conduct self-guided research using internal tools, phone, and email.
Willingness to adapt to positive change in a dynamic, growing environment.
Proficiency with Microsoft Office, especially Excel.
Bachelor’s degree in Accounting, Finance, or Economics.
Ability to work 10:30 a.m.–7:30 p.m., with occasional support from 8:00 a.m.–5:00 p.m. EST.

Nice To Haves

CTP, CPA, or MBA.

Responsibilities

Process outbound supplier payments for the Paymode business-to-business payment network.
Process domestic and foreign payment exceptions.
Manage and adjust check payments.
Handle international payment inquiries and manage the inbox.
Complete critical daily processing for bank partners, external clients, and internal business associates.
Use available resources to complete processing and client communication effectively, efficiently, and on time.
Develop an understanding of Paymode payment processing, funding methods, client trends, and business needs.
Prioritize payment processing and client satisfaction in assigned tasks.
Collaborate with team members on innovation, process improvements, and problem solving.
Ensure payments are delivered on time through urgent and critical processing.
Analyze and assess client payments and funding, and communicate clearly internally and externally.
Perform additional ancillary tasks.
Identify, improve, and follow existing policies and procedures, applying them consistently in daily duties.