Funding Specialist

Rocket Mortgage • Fort Worth, TX

1d

About The Position

As a Funding Specialist at Rocket Close, you will manage the client funding process from start to finish, ensuring accurate disbursements and resolving reconciliation issues. You will secure necessary funds, maintain compliance with money-handling protocols, and collaborate across business units to investigate and resolve financial discrepancies. Attention to detail and the ability to identify trends are important to maintaining service level agreements and mitigating potential fraud risks.

The job description outlines the primary responsibilities of the position and may be modified at the company's discretion. Employment decisions are made without regard to protected characteristics, and reasonable accommodations are available to qualified individuals with disabilities.

Requirements

• At least 2 years of experience in a role involving handling money in a customer service and/or client-facing setting.
• Ability to obtain and maintain state licenses, if required.
• Proficiency in recognizing patterns, addressing discrepancies, and applying effective solutions.
• Strong organizational skills and attention to detail.

Nice To Haves

• Knowledge of the title, mortgage, and/or real estate industries.
• Proficiency in balancing ledgers accurately.
• Experience supporting accounting and/or banking operations.

Responsibilities

• Secure funds from relevant parties to resolve shortages.
• Maintain compliance with all aspects of the money-out role, including annual training, updated background checks every three years, and state licensing where applicable.
• Collaborate with various business units and independently conduct research to complete tasks and resolve issues.
• Investigate shortages and overages to identify root causes and implement solutions.
• Meet time-sensitive deadlines outlined in Service Level Agreements and ALTA Best Practices.
• Identify and communicate trends related to lenders or processes to drive upstream improvements.
• Identify potential fraud risks and follow procedures to mitigate losses.

Benefits

• Eligible team members are offered health benefits and other perks.
• The company describes its compensation package as competitive and offers additional benefits; details are available in its full list of Benefits and Perks.
• The company states it provides resources and support for team members' health and well-being.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed