Funding Operations Specialist

Bottomline•Portsmouth, NH

About The Position

As a member of the Paymode Operations team, the Funding Operations Specialist processes outbound supplier payments for a business-to-business payment network. The role handles domestic and foreign payment exceptions, manages and adjusts check payments, responds to international payment inquiries, manages inboxes, and completes critical daily processing for bank partners, external clients, and internal business associates. The specialist uses available resources to complete processing and client communications effectively, efficiently, and on time. The position requires developing a strong understanding of Paymode payment processing, funding methods, client trends, and business needs. It involves prioritizing payment processing and client satisfaction, collaborating on process improvements and problem-solving, and analyzing client payments and funding while communicating clearly internally and externally. The schedule is 10:30 a.m. to 7:30 p.m., with occasional support from 8:00 a.m. to 5:00 p.m. EST.

Requirements

Prior experience in Treasury, Cash Management, Operations, or Banking.
Ability to collaborate with a team and maintain a positive attitude during urgent, critical tasks.
Strong analytical and problem-solving approach, with enthusiasm for learning and developing multidisciplinary skills.
Ability to multitask and learn new skills.
Detail-oriented and organized, with the ability to make timely decisions based on known deadlines and client needs.
Strong verbal and written communication and customer service skills.
Ability to conduct self-guided research using internal tools, phone, and email.
Willingness to adapt to change in a dynamic, growing environment.
Proficiency with Microsoft Office, especially Excel.
Bachelor’s degree in Accounting, Finance, or Economics.

Nice To Haves

CTP, CPA, or MBA.

Responsibilities

Process outbound supplier payments for the Paymode business-to-business payment network.
Process domestic and foreign payment exceptions.
Manage and adjust check payments.
Handle international payment inquiries and inbox management.
Complete critical daily processing for bank partners, external clients, and internal business associates.
Develop an understanding of Paymode payment processing, funding methods, client trends, and business needs.
Prioritize payment processing and client satisfaction in assigned tasks.
Collaborate with team members on innovation, process improvements, and problem-solving.
Ensure payments are delivered on time by applying urgency during critical processing.
Analyze and assess client payments and funding, and provide clear, concise communication internally and externally.
Perform additional ancillary tasks.
Identify, improve, and consistently follow existing policies and procedures.