Functional Support Administrator
About The Position
Provides first-line operational and technical support for BMx client/server devices, workstations, peripherals, communication devices, and associated operational support environments. The FSA supports troubleshooting, installation, configuration, sustainment, and operational readiness activities supporting BMx program office personnel and associated support infrastructure. FSAs work directly with Help Desk personnel, system administrators, cybersecurity personnel, and technical SMEs to resolve user issues, maintain operational device readiness, support account/access troubleshooting, and ensure operational support systems remain available. This role also supports operational transition activities, endpoint support, hardware/software sustainment, and user-support coordination activities. Within BMx, FSAs support operational continuity by ensuring maintenance, logistics, and PMEL personnel maintain functional access to BMx operational support environments. Must possess DoD Secret Clearance.
Requirements
- DoD Secret Clearance
- Endpoint support
- Client/server troubleshooting
- Windows administration
- Device configuration
- User support
- 3+ years technical support experience
Nice To Haves
- Security+
- Microsoft certifications
Responsibilities
- Provides first-line operational and technical support for BMx client/server devices, workstations, peripherals, communication devices, and associated operational support environments.
- Supports troubleshooting, installation, configuration, sustainment, and operational readiness activities supporting BMx program office personnel and associated support infrastructure.
- Works directly with Help Desk personnel, system administrators, cybersecurity personnel, and technical SMEs to resolve user issues.
- Maintains operational device readiness.
- Supports account/access troubleshooting.
- Ensures operational support systems remain available.
- Supports operational transition activities.
- Provides endpoint support.
- Supports hardware/software sustainment.
- Coordinates user-support activities.
- Ensures maintenance, logistics, and PMEL personnel maintain functional access to BMx operational support environments.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
