Functional Systems Administrator Level III

VETERANS FIRST INITIATIVE LLC•San Angelo, TX

7d•Onsite

About The Position

Veterans First Initiative, LLC (VFI) seeks an experienced Functional Systems Administrator III to support intelligence training systems, programs, tools, applications, and operations for the 315th Training Squadron/Plans, Programs, and Resources and 313 TRS/XPS at Goodfellow AFB in San Angelo, Texas. VFI is a U.S. Government Contractor and IT Services Integrator providing network, unified communications, information technology, and cybersecurity engineering and infrastructure solutions. The position is part of a team serving as the focal point for intelligence training applications and systems, maintaining technical infrastructure with little or no corporate supervision and helping minimize disruptions to the training mission. The role requires access to classified and unclassified data, information, and spaces, as well as a current active DoD Top Secret/SCI clearance. The administrator supports end users with hardware and software issues, provides hands-on training, coordinates application and peripheral installations across Windows, Unix, and Linux platforms, and maintains system documentation. The role supports computer-based training products, learning management systems, intelligence training applications, operational systems, and cybersecurity processes. It also includes account and email support, classroom support, system and ticket administration, and reporting to the Corporate Program Manager when requested. The position includes building, testing, capturing, and deploying system baselines and images, including within a Virtual Desktop Infrastructure environment. The administrator manages VMware vSphere and desktop/end-user computing environments, deploys VMware and NetApp components, configures and maintains related infrastructure, and performs routine backups and restores. After-hours support may be required as needed.

Requirements

Current active DoD Top Secret/SCI clearance.
Bachelor of Science degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET-accredited or CAE-designated institution, or qualifying DoD military training from the listed courses.
At least five years of experience providing system administration and IT professional services in enterprises of similar scope and complexity.
Ability to manage and troubleshoot systems, platforms, and solutions while adhering to required security policies and protocols.
Knowledge of and experience with system documentation and organization.
Knowledge of and experience with current technology and practices, including intelligence training software applications and cybersecurity tools, processes, and procedures.
Strong oral and written communication, interpersonal, and organizational skills; professional demeanor and strong personal ethics.
Strong time-management skills and ability to take ownership of and complete assigned tasks.
Detail-oriented with strong problem-solving skills and ability to anticipate solutions that improve efficiency and customer service.
IAT Level II certification.
One of the following certifications: Security+, Cloud+, GICSP, SSCP, or GSEC.

Responsibilities

Respond to user requests and provide end-user support for hardware and software malfunctions.
Maintain technical infrastructure to meet business needs and resolve common problems while minimizing interruptions to training operations.
Provide hands-on training to instructors and other FSAs on intelligence applications, specialized computer software, and operating systems.
Coordinate and install software applications and hardware peripherals on Windows, Unix, and Linux platforms.
Develop and maintain system administration standard operating procedures, technical guides, and instructions.
Support computer-based training products, including CAI, ICW, IMI, and LMS.
Maintain the consolidated IMI project effort tracking spreadsheet, coordinate training requirements with outside development efforts, and deliver and maintain courseware updates and new courseware.
Provide systems administration and operational support for legacy and new applications and systems in accordance with AFI 33-115 and DoDM 8140.03.
Operate as a Cyber Security Liaison, submitting, tracking, and reporting ticket status in IAO Express and Remedy for EITaaS ServiceNow, NIPRNet, SIPRNet, and other training networks.
Provide account management and email account support for training networks and the LMS.
Serve as primary support for the LMS, IMI delivery systems, and Tools/Systems of Record.
Provide daily classroom support to instructors and students as needed.
Provide administration, hardware and software support, lifecycle support, and maintenance for the GCCS-I3 server suite and client machines.
Submit system metrics and other reporting data to the Corporate Program Manager for CDRL production upon request.
Build, test, capture, and deploy system baselines and images, including VDI images and the TAW spiral load received from the PMO.
Manage VMware vSphere infrastructure and desktop/end-user computing environments running Tools/Systems of Record.
Deploy VMware vSphere, VMware Horizon, VMware Dynamic Environment Manager, and NetApp storage as required.
Set up, configure, and maintain Dell VxRail Manager Suite, vCenter, vSphere Hypervisor (ESXi), virtual desktop provisioning, virtual machine templates, TITAN, and other components.
Perform routine backups and restore functionality for intelligence training applications and systems.
Provide after-hours support as needed.