PH - Functional Psychiatry Clinical Liaison

New U Therapy Center & Family Services

5d•Remote

About The Position

New U Therapy Center & Family Services is seeking an experienced Functional Psychiatry Clinical Liaison to support the growth of its Functional Psychiatry Membership Program. The role involves guiding patients through enrollment, onboarding, and care transitions while serving as their primary administrative contact and providing support and education throughout the patient journey. The liaison monitors engagement and adherence, coordinates with providers and cross-functional teams, maintains program documentation, and helps address patient concerns. The position also supports program growth and quality improvement by identifying barriers and enhancing the patient experience. It is fully remote and intended for a proactive, patient-centered professional who can work independently while collaborating effectively with a multidisciplinary mental health care team.

Requirements

Active RN license.
Experience working in a mental health or behavioral healthcare setting.
Strong patient coordination, communication, and customer service skills.
Ability to build rapport with patients and support them throughout their care journey.
Excellent organizational, time management, and multitasking abilities.
Strong critical thinking and problem-solving skills, with keen attention to detail.
Ability to collaborate effectively with providers and cross-functional teams.
Proficiency with Microsoft Office, Google Workspace, and other computer-based systems.
A proactive, patient-centered approach and commitment to delivering a positive patient experience.
Ability to work independently in a fully remote environment while maintaining productivity and accountability.
Alignment with the organization's values of excellence, adaptability, positivity, transparency, and continuous learning.

Responsibilities

Guide patients through enrollment, onboarding, and transitions into the Functional Psychiatry Membership Program.
Serve as the primary administrative point of contact, providing support and education throughout the patient journey.
Monitor patient engagement and adherence to treatment recommendations, conducting follow-ups as needed.
Coordinate with providers and cross-functional teams to ensure seamless care transitions and continuity of care.
Maintain accurate documentation and track patient progress, enrollment activities, and program participation.
Address and escalate billing, insurance, or clinical concerns to the appropriate teams.
Support program growth and quality improvement initiatives by identifying barriers and enhancing the patient experience.