FUNCTIONAL BUSINESS ANALYST

JASCO PRODUCTS COMPANY LLC•Oklahoma City, OK

5d•Onsite

About The Position

The Functional Business Analyst serves as the primary bridge between business teams and the ERP delivery and support organization. The role owns business process understanding, requirements, functional solution alignment, user acceptance testing, training, adoption, and the enhancement backlog. It focuses on ensuring the ERP platform supports practical business outcomes and is used consistently across functions. The position does not own production security administration, environment administration, deployments, integration monitoring, or technical incident resolution. The analyst partners with business stakeholders, Technology Solutions, the ERP Technical Application Administrator, implementation partners, and vendors to clarify needs and align functional solutions with approved business processes. The role also supports release readiness, post-go-live functional support, continuous improvement, and governance documentation and audits.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business Administration, Supply Chain Management, Finance, or a related field, or an equivalent combination of education and relevant experience.
Minimum 5–8 years of previous relevant experience.
Progressive experience in business analysis, ERP functional consulting, process improvement, or enterprise application delivery.
Demonstrated ability to lead requirements workshops, process mapping, testing, training, and cross-functional decision-making.
Strong written and verbal communication skills, including the ability to translate between business and technical audiences.
Experience documenting requirements, acceptance criteria, test evidence, decisions, risks, and process controls.
Experience with Microsoft Dynamics 365 Finance and Supply Chain Management or a comparable enterprise ERP platform.
Working knowledge of Microsoft Power Automate.

Nice To Haves

Experience with Azure DevOps or a comparable work-management platform for requirements, testing, defects, and backlog management.
Experience supporting enterprise transformation, change management, or post-go-live continuous improvement.
Knowledge of distribution, customer service, finance, supply chain, pricing, EDI, warehouse, or related business processes.
Experience with Power Apps, Power BI, Dataverse, or other Power Platform capabilities.

Responsibilities

Own and maintain end-to-end business process documentation, including current-state issues, future-state design, controls, handoffs, and role responsibilities.
Facilitate discovery sessions with business stakeholders to define problems, requirements, priorities, expected outcomes, and acceptance criteria.
Translate business needs into functional requirements, user stories, process maps, test scenarios, and decision documentation.
Partner with Technology Solutions, the ERP Technical Application Administrator, implementation partners, and vendors to evaluate solution options and functional fit.
Lead functional design reviews and confirm proposed configurations and enhancements align with approved business processes.
Own the functional enhancement backlog, including intake, clarification, prioritization recommendations, dependency identification, and business value documentation.
Plan and coordinate user acceptance testing, including test scope, scenarios, testers, defect triage, retesting, evidence, and business signoff.
Develop and maintain role-based training materials, job aids, process guidance, and readiness communications.
Coordinate training delivery and adoption activities with process owners, subject-matter experts, managers, and change leaders.
Monitor adoption, recurring user issues, workarounds, and process breakdowns; recommend corrective actions and improvement opportunities.
Support release readiness by validating business impact, training needs, communications, test completion, and operational preparedness.
Provide functional support after go-live, triage issues, distinguish process or training needs from technical defects, and route escalations appropriately.
Establish and report functional measures such as backlog health, testing completion, adoption, recurring issue trends, and realized process improvements.
Maintain governance documentation and support audits by providing approved requirements, testing evidence, process documentation, and business decisions.