FunZone Manager

Pizza Ranch (PR Master)•Wisconsin Rapids, WI

91d•Onsite

About The Position

Pizza Ranch is seeking a fun, energetic, and outgoing Fun Zone Manager to oversee the daily operations of the Pizza Ranch Fun Zone. This role is responsible for creating a fun and welcoming atmosphere for guests of all ages, ensuring games are operational, managing prize inventory, and maintaining a clean and safe environment. The Fun Zone Manager will also lead and train team members, assist with events, and collaborate with the restaurant management team to ensure a seamless guest experience. This position is more than just managing an arcade; it's about creating memorable experiences and embodying the 'Service From the Heart' philosophy.

Requirements

FUN, energetic, outgoing, and positive demeanor.
Loves interacting with kids, families, and guests.
Excellent people and communication skills.
Ability to confidently lead and motivate a team.
Organized and able to manage inventory and supplies.
Comfortable learning basic troubleshooting for arcade games and equipment.
Ability to stay calm and positive when the Fun Zone gets busy.
Strong problem-solving skills.
Takes pride in cleanliness, organization, and presentation.
Dependable and takes ownership of their area.
True team player who's willing to help wherever needed.
Open availability and can work a rotating schedule including days, evenings, weekends, and holidays.
Strong management and relationship building skills.
Ability to effectively communicate and work closely with restaurant managers and staff.
Able to work with computers and POS system.
Highly self-motivated with a high sense of urgency in providing an excellent level of service and follow through.
Strong detail orientation with a demonstrated proficiency in both planning and execution.
Ability to oversee multiple detailed projects and manage change effectively.
Understanding of general marketing principles including targeting, advertising, pricing, sales process, and contract negotiation.
Excellent oral and written communication skills.
Effective interpersonal skills with the ability to influence and lead others.
Results oriented; ability to prioritize rapidly with strong critical thinking skills and excellent decision-making/analytical skills.
Ability and willingness to work nights and weekends, as needed.

Nice To Haves

Management experience in retail or hospitality preferred.

Responsibilities

Oversee the daily operation of the Pizza Ranch Fun Zone.
Ensure every guest receives friendly, energetic, and helpful service.
Create a fun and welcoming atmosphere for kids, families, and guests of all ages.
Ensure games are operating properly and quickly address or report any issues.
Perform basic troubleshooting and minor game maintenance.
Manage and maintain prize inventory, including stocking and organizing the redemption area.
Order prizes and Fun Zone supplies as needed.
Keep the Fun Zone clean, organized, safe, and looking awesome.
Assist guests with games, cards, tickets, prizes, and questions.
Handle guest concerns and turn problems into opportunities to provide Service From the Heart.
Lead, train, motivate, and support Fun Zone team members.
Create excitement around new games, prizes, promotions, and special events.
Help with birthday parties, group events, Community Impact Nights, and other restaurant activities.
Work closely with the restaurant management team to create a seamless experience between the restaurant and Fun Zone.
Jump in wherever needed because we're one team!
Hiring, training, developing, and retaining FunZone team members.
Leading the process and team execution of merchandising, inventory management, party bookings.
Managing the daily operations, game uptime, and overall appearance of the FunZone Arcade.
Promoting the FunZone experience via social media channels and local store marketing.
Manage all aspects of staffing, scheduling, and training of FunZone Attendants.
Detail, market, and organize all aspects of group events and parties including managing reservations, contacting guests, and scheduling FunZone Attendants accordingly.
Ensure events and party details are executed accurately and on time.
Merchandising and inventory control of Redemption Center.
Order and manage party supplies and redemption inventory.
Develop and implement post-event and post-party follow up and referral process.
Ensure courteous customer service and respond to guest questions, complaints, and/or requests.
Elevated level of knowledge of FunZone systems and games.
Ensure completion of FunZone game and counter cleaning protocols.
Minimize game downtime by ensuring completion of necessary maintenance and service.
Ensure maintenance of the overall appearance of the FunZone.
Increase FunZone visibility and awareness including a consistent presence on social media outlets.
Develop thorough understanding of the reporting system to ensure FunZone profitability.