Remote Travel Agent, Travel Contact Center

AAA Mid-Atlantic

4d•$18 - $24•Remote

About The Position

AAA Club Alliance is seeking an experienced Full-Service Travel Agent with domestic and international travel booking expertise for its remote Travel Contact Center team. In this work-from-home position, the agent helps Members and non-Members plan and book personalized vacations, from weekend getaways to complex international itineraries. The role involves building lasting client relationships, delivering exceptional service, and earning monthly performance incentives. The position is available to candidates residing in Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia. Pay is $18.00–$24.00 per hour based on experience and geographic location, with monthly performance incentives for sales and bookings. Paid virtual training and required equipment are provided. The regular schedule is in Eastern Time: Sunday 10:00 AM–4:00 PM; Monday and Tuesday 9:30 AM–6:00 PM; Wednesday 10:00 AM–6:00 PM; Friday 9:30 AM–6:00 PM. Thursday and Saturday are off. Training is Monday through Friday, 9:00 AM–5:30 PM EST, and must be completed before the regular schedule begins. The description also states that the set schedule includes one weekend day each week, with one weekday and one weekend day off. Full-time associates are offered a comprehensive benefits package, including medical, dental, and vision plan options; up to two weeks of paid parental leave; a 401(k) plan with company match up to 7%; more than two weeks of PTO within the first year; paid company holidays; company-provided volunteer opportunities and one volunteer day per year; free AAA membership; and continual learning reimbursement up to $5,250 per year.

Requirements

High school diploma or equivalent.
At least 2 years of recent leisure travel industry sales experience.
Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools.
Strong knowledge of domestic and international travel planning.
Excellent communication, customer service, sales, and problem-solving skills.
Extensive knowledge of worldwide geography.
Ability to succeed in a fast-paced, high-volume contact center environment.
Attend all required paid virtual training, Monday through Friday, from 9:00 AM–5:30 PM EST, and successfully complete training before beginning the regular work schedule.
Work a set schedule that includes one weekend day each week, along with one weekday and one weekend day off.
Reside in Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia.

Nice To Haves

Travel school graduates are encouraged to apply.
Ticket void and basic exchange experience is a plus.

Responsibilities

Plan and book domestic and international vacations, including customized FIT (Fully Independent Travel) itineraries.
Assist Members and non-Members by phone, email, and web chat.
Recommend destinations, travel products, and exclusive AAA benefits based on travelers’ needs.
Build and maintain long-term client relationships that generate repeat business.
Stay informed about travel promotions, destinations, and industry trends.
Process travel reservations in compliance with ARC regulations and AAA policies.
Identify opportunities to upsell and cross-sell travel products that enhance the customer experience.
Meet established sales and performance goals while delivering exceptional customer service.
Resolve travel-related issues and assist with itinerary changes.
Provide guidance and mentorship to fellow Travel Contact Center Associates when needed.

Benefits

Competitive pay of $18.00–$24.00 per hour, based on experience and geographic location, plus monthly performance incentives for sales and bookings.
Paid virtual training.
Required equipment provided.
Comprehensive benefits package.
More than three weeks of PTO accrued during the first year.
Medical, dental, and vision plan options.
Up to 2 weeks of paid parental leave.
401(k) plan with company match up to 7%.
Paid company holidays.
Company-provided volunteer opportunities and 1 volunteer day per year.
Free AAA Membership.
Continual learning reimbursement up to $5,250 per year.