Contact Center Agent

Jobs for Humanity • Charlotte, NC

1d

About The Position

The Contact Center Agent directs potential student enrollments to the appropriate place. This is the first-level role within the Enrollment Services functional area and works closely with a supervisor. The role involves qualifying potential students and transferring their calls to an Admissions Consultant, building rapport and generating excitement, and using an auto-dialing system to track and report calls. Additional responsibilities aligned with the role may be assigned as needed.

Requirements

• Excellent attendance.
• Great communication skills.
• Strong customer service skills.
• Ability to work independently and meet timelines.
• Ability to work in collaborative team settings.
• Strong organizational skills.
• Strong attention to detail.
• Computer literacy, including working knowledge of Microsoft Word, Excel, and Outlook.
• Upbeat, energetic, and competitive.

Nice To Haves

• High school diploma or GED preferred.
• Call center experience preferred but not required.
• Previous dialer experience is a plus.

Responsibilities

• Qualify calls from potential students and transfer them to an Admissions Consultant.
• Generate excitement and build rapport with potential students.
• Use an auto-dialing system to accurately track and report calls taken.
• Help others achieve their education goals.
• Perform additional responsibilities logically aligned with the role as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed