Contact Center Agent

Solis Mammography • Tucson, AZ

1d • Onsite

About The Position

The Contact Center Agent starts the Solis relationship with patients and referring physicians by gathering information, scheduling appointments, and serving as a first point of contact. The role is a liaison between patients and the center, providing efficient, empathetic service and administrative support, including off-phone activities that affect organizational profitability. The agent handles customer interactions by phone, email, or chat and works under close supervision while following established procedures, processes, training guidelines, and available resources.

Requirements

• High school diploma or equivalent required.
• Zero to one year of experience in a fast-paced, customer service-oriented employment required.
• Typing speed of at least 30–40 words per minute and strong computer skills.
• Strong verbal communication and listening skills.
• Customer service skills.
• Ability to multitask using various computer programs and applications.
• Sound judgment and adaptability to patient needs.
• Strong spelling and grammar skills.
• Ability to work in a fast-paced environment involving repetitive work.
• Well organized and detail oriented.

Nice To Haves

• College coursework.
• Contact center experience.
• Healthcare experience.
• Scheduling experience.
• Bilingual English/Spanish.

Responsibilities

• Understand, promote, and demonstrate the Solis Way.
• Handle routine customer interactions with effective listening, empathy, and proficient customer service across phone, email, or chat.
• Follow training guidelines and use available resources when handling customer interactions.
• De-escalate situations involving dissatisfied patients by offering assistance and support.
• Schedule patients and offer alternative scheduling options when preferred center dates or times are unavailable.
• Meet or exceed key performance indicators, including average handle time, quality, attendance, and schedule adherence.
• Follow established contact center procedures and processes.
• Use company resources and training materials.
• Maintain patient confidentiality.
• Maintain productivity and minimize downtime.

Benefits

• Medical benefits.
• Dental benefits.
• Vision benefits.
• 401(k).
• Paid time off (PTO).
• Paid holidays.
• Backup child and adult care.
• Other unique benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED