Contact Center Agent
About The Position
Anderson Orthopaedic Clinic is seeking a motivated, skilled, and engaging Contact Center Agent to join its team. The position is full-time, Monday through Friday, and follows a hybrid work arrangement with work performed both in the office and remotely. Pay is commensurate with experience. The agent answers calls, schedules patients for office visits, and transfers calls to the appropriate department. The role requires strong customer service and communication skills, attention to detail, organization, and the ability to handle competing tasks efficiently in a high-energy, sometimes demanding, and repetitive work environment.
Requirements
- Excellent communication skills and a professional communication style.
- Ability to multitask.
- Ability to collaborate with medical practice teams and departments.
- Friendly and outgoing personality.
- Keen attention to detail.
- Excellent customer service skills.
- Adaptable, proactive, and quality-focused approach.
- Computer proficiency, including Word, Excel, and email such as Outlook.
- Time-management skills.
- Highly organized.
- Ability to work efficiently and accurately in a repetitive environment.
- Customer-service focus.
Responsibilities
- Answer the phone.
- Schedule patients for office visits.
- Transfer calls to the proper department within the practice.
- Collaborate with the medical practice team and departments.
- Manage multiple competing tasks while maintaining efficiency and attention to detail.
Benefits
- Paid major holidays.
- Vacation and sick time.
- Health insurance.
- Dental insurance.
- 401(k).
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
