Contact Center Agent

Jobs for Humanity • Charlotte, NC

5d

About The Position

As a Contact Center Agent, you direct potential student enrollments to the appropriate place. This is the first-level role within the Enrollment Services functional area, and you work closely with your supervisor. The duties listed are not exhaustive; additional responsibilities logically aligned with the role may be assigned as needed.

Requirements

• Upbeat, energetic, and competitive.
• Excellent attendance.
• Great communication skills.
• Strong customer service skills.
• Proficient at working independently and meeting timelines.
• Able to work in collaborative team settings.
• Strong organizational skills.
• Strong attention to detail.
• Demonstrated computer literacy, including working knowledge of Microsoft Office applications: Word, Excel, and Outlook.

Nice To Haves

• High school diploma or GED preferred.
• Call center experience preferred but not required.
• Previous dialer experience is a plus.

Responsibilities

• Qualify potential student calls and transfer them to an Admissions Consultant.
• Generate excitement and build rapport with potential students.
• Use an auto-dialing system to accurately track and report calls taken.
• Help others achieve their education goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED