Fulfillment Team Supervisor Full Time

BJ's Wholesale Club • Hyannis, MA

1d • $21 - $26

About The Position

The Fulfillment Team Supervisor, also referred to in the description as the Omni Supervisor, works closely with the Assistant Club Manager to lead the Omni team and drive club performance. The role performs Omni functions, establishes operational efficiencies, maintains policies and procedures, and delivers an outstanding member experience. It administers digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.

The supervisor leads, coaches, trains, and assesses team members; supports hiring, staffing, and performance management; and promotes team engagement, development, inclusion, safety, and accountability. The role monitors department and club performance using business data and reporting, identifies opportunities and process breakdowns, and communicates expectations and results to the team.

The position oversees member-order fulfillment from picking and verifying merchandise through staging, packing, and shipping. It maintains organized and clean Omni work areas, handles returns and damaged or expired goods according to procedures, and ensures orders meet productivity standards and service-level agreements. Regular, predictable, full attendance is an essential function.

Requirements

• At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
• Experience setting performance goals and meeting deadlines.
• Ability to organize workflow, assign tasks, support staff, and report to Assistant Club Management.
• Ability to monitor employee productivity and communicate information to Club Leadership.
• Demonstrated leadership capabilities, including team-member engagement, supervision of cross-functional teams, training, and communicating results.
• Ability to own and deliver against strategic initiatives and objectives.
• Commitment to outstanding service to all Members.
• Open shift availability.
• Must be at least 18 years of age.
• Computer proficiency.
• Ability to meet Omni productivity expectations, service-level agreements, performance metrics, and goals.

Nice To Haves

• Previous order-pulling experience.
• Previous RF scanner experience.

Responsibilities

• Lead the Omni team and drive club and department performance in collaboration with the Assistant Club Manager.
• Administer digital initiatives, including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.
• Communicate expectations, provide timely direction and feedback, follow up on accountability, and help teams deliver business results.
• Teach, coach, and train Omni Experience Ambassadors on club policies, procedures, and order-pulling practices.
• Assess team-member performance, provide actionable feedback, develop talent, assist with hiring and performance management, and ensure departments are properly staffed.
• Promote team-member engagement, inclusion, collaboration, ethical decision-making, safety, and a positive work environment.
• Set service expectations and support team members in resolving member concerns; deliver service excellence and GOLD Member Standards.
• Use reporting and business metrics to monitor performance, identify trends and opportunities, and address process problems before they affect results.
• Pick member orders from sales-floor merchandise using a pick list or RF device, move items to staging, and verify merchandise.
• Update merchandise locations and maintain organized product placement and staging areas.
• Communicate inventory or equipment problems to Home Office, recommend process improvements, and escalate concerns about expired or short-dated items.
• Ensure orders are picked on time and meet productivity expectations, service-level agreements, and established SOPs for BOPIC, BOPIC Fresh, Curbside, and Ship from Club.
• Coordinate with club teams to pull merchandise from reserve areas when possible to avoid sales-floor replenishment.
• Print staging tickets, packing slips, shipping labels, and related documents, and securely package orders according to standard procedures.
• Keep the SFC/BOPIC area neat, clean, and organized; remove trash and cardboard; and handle damaged goods and spoiled products according to procedures.
• Process returns to the club and determine how they should be handled, including through DDR or the Membership desk.
• Review and manage daily and weekly Omni reporting, and review ordering and replenishment of departmental supplies.
• Maintain club policies and procedures, including dress-code requirements, and perform other duties as assigned, including work in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) Retirement Savings Plan with a company match for team members age 18 and older.
• Employee Stock Purchase Plan, allowing purchases of BJ’s common stock at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed