Seasonal Fulfillment Supervisor - 2nd Shift

1-800-Flowers Family of Brands•Obetz, OH

3d•Onsite

About The Position

The Seasonal Fulfillment Supervisor provides hands-on leadership and daily operational support for picking, packing, and shipping at the Obetz fulfillment facility during peak seasonal operations. The role coordinates daily workflows, directs seasonal associates, monitors productivity, and helps ensure orders are processed accurately and shipped on time. It is a temporary, hourly leadership position supporting increased operational demands during the busiest season. Scheduled hours may fluctuate with order volume and staffing needs; overtime, weekends, and extended shifts may be required. Seasonal employment does not guarantee continued employment or conversion to a regular, year-round position. The supervisor oversees shift-level performance in productivity, order accuracy, safety, and on-time shipping; allocates labor and adjusts assignments as needed; coaches associates and supports onboarding and training; and partners with Fulfillment Management, HR, Inventory Control, Shipping, and other Operations teams. The role also reinforces company policies, safety and quality standards, food safety requirements, and Good Manufacturing Practices (GMPs), while maintaining shift reports and communicating operational results and concerns to management. The position is based at the Obetz facility in an active, fast-paced warehouse environment. It requires extended periods of standing and walking, bending and reaching, and lifting up to 50 pounds, with or without reasonable accommodation. The employee must follow facility safety requirements and applicable dress code policies.

Requirements

High school diploma or GED.
At least 2 years of experience in warehouse, fulfillment, distribution, or a similar operations environment.
Previous experience as a supervisor, team lead, or in another role providing direct leadership to warehouse associates.
Ability to direct and motivate teams in a fast-paced, high-volume environment.
Experience monitoring productivity, meeting operational deadlines, and maintaining quality standards.
Basic computer skills and familiarity with warehouse management systems (WMS) or inventory tracking systems.
Strong communication, organization, and problem-solving skills.
Ability to work independently while following established operational procedures and management direction.
Availability to work overtime, extended shifts, weekends, and additional days during peak season.
Ability to stand and walk for extended periods; bend, reach, and lift up to 50 pounds, with or without reasonable accommodation.
Ability to work in an active, fast-paced warehouse environment and comply with facility safety requirements and applicable dress code policies.

Nice To Haves

Previous supervisory experience in e-commerce fulfillment, distribution, or shipping operations.
Experience leading large teams of seasonal or temporary employees.
Familiarity with picking, packing, shipping, and inventory management processes.
Experience tracking operational KPIs and employee productivity.
Previous experience in a high-volume, seasonal distribution environment.
Bilingual communication skills.

Responsibilities

Supervise daily picking, packing, and shipping operations to ensure orders are fulfilled accurately and on time.
Assign associates to work areas based on staffing, order volume, and operational priorities; monitor workflow and adjust labor assignments as needed.
Identify and communicate operational bottlenecks, equipment issues, and staffing concerns.
Provide hands-on operational support and communicate shift priorities, production expectations, and updates to associates.
Monitor productivity, order accuracy, and fulfillment performance against established goals.
Track associate performance and provide real-time coaching and feedback; escalate recurring performance issues to Fulfillment Management.
Assist with attendance tracking, timekeeping accuracy, workforce accountability, and effective labor utilization.
Maintain accurate shift reports and communicate operational results to management.
Direct, coach, and support seasonal fulfillment associates; assist with onboarding, training, and integration of new employees.
Reinforce company policies, attendance expectations, and workplace standards; promote teamwork, accountability, and a positive work environment.
Address employee concerns and escalate employee relations matters to Fulfillment Management or HR; support performance documentation and corrective action processes with management and HR.
Coordinate with Inventory Control, Shipping, other Operations teams, and other supervisors to maintain efficient fulfillment and smooth shift transitions.
Communicate inventory shortages, replenishment needs, shipping delays, staffing updates, and production updates.
Support seasonal staffing ramps and adjustments based on daily order volume.
Ensure associates follow safety policies, operational procedures, quality standards, proper material handling, equipment operation, and warehouse safety practices.
Maintain clean, organized, and safe work areas and ensure compliance with applicable food safety requirements and GMPs.
Identify and report unsafe conditions, workplace incidents, and quality concerns; assist with safety inspections and compliance activities.