Fulfillment Supervisor - 2nd Shift

Saddle Creek•Belton, MO

About The Position

The Fulfillment Supervisor leads a team of warehouse associates to meet productivity, quality, problem-resolution, customer-service, employee-relations, and workplace-safety goals. The role works closely with upper management to support operational excellence and the overall success of the facility. It manages and develops hourly associates, supports client product needs, monitors performance and costs, and promotes continuous improvement.

Requirements

At least 2 years of experience in a leadership role, with a record of implementing and managing change.
Strong listening, collaboration, communication, and motivation skills.
Demonstrated problem-solving and decision-making skills.
Ability to work under pressure in a fast-paced environment while focusing on operational goals.
Strong organization and multitasking skills, agility, and ability to be cross-trained.
Intermediate proficiency with Microsoft Office and WMS/OMS.
High school diploma.

Nice To Haves

Bachelor’s degree.
Lean Six Sigma and continuous-improvement training and experience.
Supply chain or logistics experience.

Responsibilities

Manage and lead a team of 10–12 hourly associates in a fast-paced warehouse environment.
Assist the client with the needs and demands of its products.
Meet or exceed productivity standards and manage costs in the assigned business unit.
Ensure customer-service performance targets, including order-fill accuracy, unannounced inspections, and inventory accuracy.
Monitor KPIs, promote LEAN principles, and participate in process-improvement projects.
Maintain a clean, professional, and safe work environment and meet or exceed corporate safety goals.
Communicate goals, expectations, improvement areas, and successes to associates.
Coach, train, and mentor associates to support their growth and development.
Conduct annual performance reviews.