Fulfillment Project Coordinator

Allied Printing Services, Inc.•Manchester, CT

3d•Onsite

About The Position

The Fulfillment Project Coordinator plays a critical role in ensuring a seamless customer experience by managing fulfillment projects from order entry through delivery. Serving as the primary liaison between customers, sales, production, and fulfillment teams. This role coordinates account setup, project implementation, reporting, and day-to-day execution to jobs on track.

Requirements

Highschool Diploma or equivalent required.
Minimum of 6 months of experience in a technical call center, fulfillment environment, or comparable education and experience.
Proficiency with online portals, e-commerce platforms, warehouse management systems, and MS Office applications.
Strong written and verbal communication skills with the ability to organize, analyze, troubleshoot, and convey information effectively.
Collaborative, solution-oriented mindset with a strong commitment to customer service, accuracy, and productivity.
High attention to detail, strong time management skills, and the ability to adapt to last-minute changes and requests.

Responsibilities

Serve as the primary point of contact for storefront customers, including order entry, account setup, reporting, and day-to-day customer inquiries.
Act as a liaison between customers, sales, and internal teams, communicating project status, updates, and changes.
Coordinate account implementation and deployment, including system setup, project planning, and task management to ensure timelines and goals are met.
Create and distribute activity, billing, and inventory reports while monitoring inventory levels for billing and fulfillment accuracy.
Support production efficiency by coordinating receiving plans for inbound materials and managing internal supplies such as labels, boxes, and packing materials.
Provide fulfillment software support, troubleshoot issues, collaborate with third-party vendors, and assist staff with system usage.
Advocate for customer needs while maintaining internal workflow standards, service levels, and operational efficiency.