Order Fulfillment Coordinator

Novo Building Products•St. Louis, MO

9d•Onsite

About The Position

NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes. POSITION SUMMARY: The Order Fulfillment Coordinator plays a critical role in ensuring that all customer orders are built accurately, completely, and on schedule. This position supports day-to-day production and service operations by coordinating order processing, maintaining customer accounts, and facilitating communication between internal teams. The role requires high attention to detail, strong organizational skills, and excellent cross-functional collaboration.

Requirements

Strong attention to detail and organizational skills.
Ability to work effectively in a fast-paced, high-volume environment.
Knowledge of safety protocols and industrial work environments.
Excellent interpersonal and communication skills; ability to work well with cross-functional teams.
Customer-focused mindset with strong problem-solving abilities.
Basic computer proficiency and experience with order management systems.
1–2 years of experience in a manufacturing, production, or service-oriented environment.
Prolonged periods of standing and physical activity.
Must be able to lift, bend, stoop, reach, and carry up to 30 pounds.

Nice To Haves

Prior experience with Linen Master software preferred.
High school diploma or equivalent preferred.

Responsibilities

Monitor and analyze daily orders to provide clear direction to the Floor Supervisor regarding item priorities and deadlines.
Check and update order status hourly; maintain order tracking boards.
Generate and review customer invoices based on packing slips.
Set up new customer accounts and maintain existing account details.
Manage updates and activity within the customer portal.
Collaborate with Route Sales Drivers, Service, and Production teams to ensure consistent, high-quality service.
Provide effective problem resolution to customer concerns, promoting customer satisfaction and loyalty.
Direct and manage the daily activities of the Scale Operator.
Communicate any order changes or issues to the Customer Service Manager.
Work with the Shift Manager to monitor filling rates, address delays, and ensure timely fulfillment.
Ensure all orders are completed accurately and on time.
Coordinate and direct drivers with routing and delivery instructions.
Perform other related duties as assigned.