Order Fulfillment Coordinator

Pella Corporation•Geneva, IL

1d•Onsite

About The Position

Pella is seeking an Order Fulfillment Coordinator for our Chicago Sales Subsidiary. The Order Fulfillment Coordinator is responsible for the day to day administrative and support functions for all warehouse and assembly activities of the Chicago Sales Subsidiary. This role is a systems and process expert on all warehouse and outbound loading functions, and a company champion of complete & accurate deliveries. The coordinator serves as the primary liaison between operations activities and the rest of the organization. Special Projects and other duties as assigned and based on business necessity. This is a critical role to our operations team that requires exceptional attention to detail. This is a full-time in-person role that will work at our Geneva IL office/warehouse.

Requirements

A high school diploma is required.
Experience and knowledge of the Sales Subsidiary order fulfillment processes including quoting, purchasing, order management, delivery scheduling, and warehousing is required.
Must have an expert level understanding of all Pella products and their applications.
Strong communication skills are essential.
Must be able to communicate with many internal departments in efforts to keep operations flowing smoothly.
Must exhibit the ability to maintain professionalism in times of great adversity and pressure.
Ability to apply commonsense understanding to carry out detailed written and oral instructions.
Must have outstanding problem-solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent situations and to resolve issues that arise in the general course of business.
Ability to deal with problems involving variables in complicated situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Proficiency in using Microsoft Word, Excel, Internet, PQM, POETS, Service System and the Pella Order Management System (POMS) is a must.

Responsibilities

Monitoring, tracking, and communicating workload for all shipping, HP’s and UPS activities on a daily, weekly, monthly and historical basis.
Coordinating changes to shipping schedule including late additions and rescheduled deliveries.
Organizing all information and corresponding paperwork for employees involved in performing warehouse and assembly functions.
Updating display boards with accurate workload information.
Maintaining records on all operations efficiency metrics relating to warehouse.
Monitoring, tracking, and communicating workload for all receiving, held accessory, weekly, monthly and historical basis.
Updating display boards with accurate workload information.
Maintaining records on all operations efficiency metrics relating to warehouse and assembly functions.
Ensuring all inbound product that arrives via small package carriers and needs to be scanned into OMS is done in a timely manner.
Acting as the company champion for improving the overall accuracy and completeness of Sales Subsidiary deliveries.
Constantly striving to reduce delivery shortages.
Reconciling all outbound delivery loads, ensuring accurate, complete, and on-time deliveries to customers.
Researching and problem-solving issues on orders with discrepancies.
Running queries to ensure product is scanned to the appropriate location.
Following up to ensure correction of discrepancies.
Defining changes to existing processes and creating new processes as conditions necessitate.
Providing training to warehouse and assembly personnel on all applicable systems and processes.
Acting as the primary contact for all communications originating from other company departments, fielding questions, researching issues, and funneling requests.
Acting as backup to Material Handling, Delivery, Prefinish and Assembly daily work activities.
Promoting and facilitating continuous improvement activities in the department.
Backing up assembly functions, held accessories & receiving reconciling.
Backing up the Logistics Coordinator.
Identifying areas of opportunity in warehouse and assembly processes to improve inventory accuracy, delivery completeness and accuracy, and overall efficiency.
Coordinating physical inventory activities in all operations areas.
Communicating with numerous vendors to oversee facilities and equipment maintenance.
Keeping operations records including PM schedules, maintenance expenditures, and purchases.