Membership Fulfillment Coordinator

Phi Theta Kappa•Jackson, MS

10d•Onsite

About The Position

This position coordinates all responsibilities related to the fulfillment of new member packets and assists in the efficient, courteous, and effective operation of the Phi Theta Kappa Store. The role involves managing the membership packet fulfillment process, including using AccuZip Pre-sort software for bulk mail shipments and delivering packets to the USPS. It also includes managing inventory for these packets, overseeing address validation, providing customer service via various channels, assisting with store order processing, managing inventory deliveries, inspecting inventory, and supporting inventory reconciliation and strategic plan implementation.

Requirements

Associate's degree and two years of related customer service experience.
Demonstrate professional verbal communication, organizational, and interpersonal skills.
Demonstrate proficiency in Microsoft Word and Excel, with the ability to quickly learn new software programs.
Exhibit excellent time management, multitasking, and attention to detail.
Work independently, demonstrating self-motivation and the ability to assume responsibility for duties with minimal supervision.
Analyze data to identify issues, draw conclusions, and solve problems.
Communicate information and ideas clearly while actively listening to others.
Value and promote diversity through equitable practices and an inclusive work environment.
Be physically able to perform packaging tasks and lift up to 75 pounds.
Maintain a valid driver's license and a clean driving record.

Nice To Haves

Two years of related inventory control experience.

Responsibilities

Coordinate the membership packet fulfillment process, including processing for bulk mail shipment via USPS guidelines using AccuZip Pre-sort software and delivery to the USPS Downtown Jackson, Mississippi, location.
Manage all elements of the inventory process related to membership packet fulfillment, from reordering supplies to reconciliation with Financial Services.
Oversee the address validation process in the organizational member management system for membership packets and store orders.
Provide exceptional customer service through phone calls, email correspondence, walk-in assistance, and the organizational ticketing system, including membership packet inquiries, order status updates, product inquiries, and general customer support requests.
Assist with processing store orders by printing customer orders, checking orders, locating and extracting merchandise from shelves and storage areas, packing/assembling orders, and labeling packages.
Assist with arranging inventory deliveries of merchandise or supplies into their designated storage areas.
Inspect inventory for damage, flaws, and irregularities.
Assist with inventory receiving and reconciliation, as well as maintenance of accurate inventory levels on the shelf and backstock.
Assist with the quarterly reconciliation process.
Support the implementation of the strategic plan.