Membership Coordinator

Founders Federal Credit Union•Clemson, SC

6d•Onsite

About The Position

Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. Founders Federal Credit Union is strongly committed to providing the highest level of quality service to our members. We realize our outstanding, dedicated employees make it all happen. This position may be the right fit for an individual with previous financial industry experience who is in search for a long-term career. The ideal candidate will be comfortable and efficient in communicating independently with members in a variety of situations. We are looking for an individual who is punctual, courteous, able to follow procedures and make decisions with a high attention to detail and has a desire to learn. Candidate must have reliable transportation for initial and supplemental training at our Corporate Headquarters in Lancaster, SC; Rock Hill, SC; or Spartanburg, SC. The Membership Coordinator will be responsible for supervising and ensuring teller, member service and loan areas of the branch function adhere to policies and provide quality service to our membership.

Requirements

At least a two-year degree or two years of previous financial industry experience.
Good work ethic.
Able to work independently.
Able to quickly gain knowledge about all Credit Union products and services in order to provide members with information on interest rates, savings accounts, certificates, or any service offered at the Credit Union.
Available Monday - Thursday, 8 a.m. - 5 p.m.; Friday 8 a.m. - 6 p.m.

Responsibilities

Responsible for all head teller related duties including maintaining and balancing cash recyclers, ensuring checks are scanned timely, the branch is balanced at the end of day, and all operational opening and closing processes are followed as stated in procedures.
Responsible for overall plastic card maintenance in branch (includes processing applications, issuing cards, blocking cards, changing PINN #’s, assisting with problems, maintaining Plastic card inventories, and reconciling to monthly reports as required, etc.)
Understand and explain the eligibility requirements for membership. Open new accounts (Savings, checking, money management, etc.), account maintenance, ordering checks and assisting members with complex issues that may incur with our services.
Responsible for establishing share certificates including counseling the members on the features and benefits, processing account maintenance as required, and staying current and knowledgeable regarding all regulations relating to these accounts.
Working knowledge of FFCU loan application system and ability to take loan applications and make loan decisions within assign approval authority. Must adhere to lending matrix.
Maintain and monitor various reports as requested by management. Complete in a prompt and timely manner.
Follow all Credit Union Security policies and branch procedures.
Comply with Founders’ policies and procedures, as well applicable laws, regulations, and statutes issued by federal agencies such as NCUA and FFIEC, including, but not limited to, GLB and BSA. Employees have legal and regulatory obligations to respect and protect the privacy of information and its integrity and confidentiality.
All other duties as assigned.

Benefits

Competitive salary
Paid Time Off
Eleven Paid Holidays annually
Family-oriented culture that values work/life balance
Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
Comprehensive Health and Dental Insurance
Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
Health Care and Dependent Care Flexible spending accounts
Long Term Care Plan
Short-Term and Long-Term Disability Insurance
Tuition reimbursement to assist with furthering education
Certifications - Assistance with achieving and maintaining
Fit Founders Wellness Program