Membership Coordinator

Mathematical Association of America • Washington, DC

1d • $60,000 - $65,000 • Hybrid

About The Position

The Membership Coordinator is a key member of the Membership team, serving as the primary relationship-oriented point of contact for MAA’s individual members, department/organizational members, and prospective members. This role is responsible for delivering personalized, high-touch member service; executing recruitment and retention campaigns developed in partnership with the Director of Marketing & Communications; and representing MAA at section meetings and professional conferences throughout the year. This position works in close coordination with the MAA Service Center, which handles transactional membership processing, allowing the Membership Coordinator to focus on the quality of the member experience, campaign execution, and data-informed engagement. The role reports directly to the Director of Marketing & Communications.

Requirements

• Bachelor’s degree or equivalent combination of education and work experience.
• 2 years of experience in customer relations, member-facing marketing, member relations or a related field.
• Exceptional interpersonal skills with a demonstrated ability to build and maintain relationships with diverse constituencies.
• Strong written and verbal communication skills; able to represent the organization with professionalism in person and in writing.
• Ability to manage multiple projects simultaneously with attention to detail and follow-through.
• Proficiency in Google Workspace (Docs, Sheets, Gmail, Drive).
• Comfort with data reporting and basic analysis; ability to translate data into actionable insights a plus.

Nice To Haves

• Experience working in an association or nonprofit membership environment preferred.
• Familiarity with association management systems (AMS) or CRM platforms preferred.

Responsibilities

• Serve as a high-touch point of contact for members with nuanced inquiries, escalated service needs, or requests that benefit from a personal response both in person and through phone, video, and email.
• Cultivate relationships with current, lapsed, and prospective members in ways that reflect MAA’s values and community.
• Represent MAA at select section meetings, professional conferences, and other events; proactively engage members and prospective members on behalf of the organization.
• Support the onboarding experience for new members, ensuring a welcoming and informative introduction to MAA benefits and programs.
• Oversee the “In Memoriam" column in MAA FOCUS coordinating with member authors and editors.
• Implement recruitment and retention campaigns, in coordination with the Marketing & Communications team, developed by the Director of Marketing & Communications, including email outreach, direct mail, and digital promotions.
• Draft and coordinate follow-up communications throughout the annual renewal cycle, including targeted outreach to lapsed and at-risk members.
• Collaborate with the Development Department under the direction of the Senior Manager of Philanthropic Services and Operations for multi-purpose member outreach.
• Track campaign activity and help assess effectiveness in coordination with the Marketing & Communications team; surface insights and feedback from member interactions to inform future strategy.
• Support list preparation and segmentation for targeted outreach efforts in coordination with IT.
• Maintain accurate and up-to-date member records in MAA’s association management system (AMS) in Fonteva/Salesforce, cross-referencing and coordinating information with development’s database.
• Pull reports and contribute to regular membership summaries and trend analyses.
• Serve as a coordinating liaison with the MAA Service Center on membership processing questions, exceptions, and record discrepancies.
• Assist with membership data pulls in support of campaigns, committee work, and staff requests.
• Track membership data including renewal dates to minimize lapses in membership, in coordination with IT.
• Collaborate with colleagues across the organization, particularly those with member-facing roles, to coordinate outreach, share insights, and deliver a cohesive member experience.
• Assist with the annual membership directory and other membership-related publications or resources.
• Contribute to the development of membership materials, prospect packets, and promotional content as needed.
• Coordinate with the Senior Manager Senior of Philanthropic Services and Operations to ensure seamless member/donor experience.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level