Membership Coordinator
About The Position
The vast majority of business leaders struggle to make important decisions with certainty. At Assemble, we help enterprise leaders cut through the noise with trusted peer insights that bridge the gap between data overload and decision-making clarity. Our unique approach leverages peer intelligence – a one-of-a-kind advantage created by convening the right people around the right questions – enabling leaders from top global companies to engage in meaningful discussions and gain actionable insights across diverse industries. From finance to manufacturing, Assemble empowers leaders to make confident, strategic decisions that accelerate progress and innovation. Learn more about our brands: Board.org (board.org) offers unbiased peer insights from a trusted community – led by expert advisors – that help leaders and their teams at big companies quickly make informed strategic decisions. Executive Platforms (executiveplatforms.com) hosts summits that provide senior executives with a unique space to explore new ideas, innovations, and inspirations, fostering personal and professional growth. This role is remote; we have a Toronto HQ right in the heart of downtown. We move fast, think big, and work hard—but we also have a lot of fun doing it. The energy in our office reflects our culture: ambitious, collaborative, and full of momentum. Whether we’re solving complex challenges, celebrating wins, or sharing a laugh, we show up because we want to—not because we have to. Learn more at www.theassemble.com [http://www.theassemble.com].
Requirements
- 1–4 years of experience in Customer Success, Account Management, Membership, Community Management, Client Services, Sales, or a similar relationship-focused role.
- Exceptional communication skills, both written and verbal.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- A proactive mindset that enjoys reaching out, solving problems, and helping people succeed.
- Excellent attention to detail and comfort working within CRM systems and data.
- Interest in learning how enterprise executives make strategic business decisions.
- Strong collaboration skills and a team-first mentality.
- Curiosity about AI and enthusiasm for leveraging new technology to work smarter and improve member experiences.
Nice To Haves
- Experience using Salesforce, Microsoft Office, Power BI, or similar business systems is a plus.
Responsibilities
- Build trusted relationships with senior leaders across Fortune 1000 member organizations through regular outreach and proactive engagement.
- Execute structured member health campaigns, helping ensure members are participating in peer connections, in-person summits, discussion forums, research initiatives, and other engagement opportunities.
- Schedule and coordinate executive member introductions, advisory calls, and peer connections.
- Partner with Membership Directors to identify at-risk memberships early and execute retention and engagement plans before renewal.
- Support membership renewals by coordinating outreach, gathering feedback, scheduling renewal conversations, and preparing account insights for Membership Directors.
- Expand relationships within existing member companies by identifying additional executives who would benefit from participation.
- Maintain accurate CRM records, member health data, and account activity to help drive informed decisions.
- Partner across Membership, Research, Marketing, and Operations to deliver a seamless member experience.
- Leverage PowerBI dashboards and AI tools to monitor member health, identify trends, prioritize outreach, and improve operational efficiency.
- Continuously identify opportunities to improve workflows, member engagement, and operational processes.
Benefits
- A competitive compensation package
- Remote work model with the flexibility of working from home
- A Flexible Paid Time Off Policy, 12 paid company holidays, and Summer Hours to help you recharge
- Comprehensive group benefits including health, dental, and flexible spending accounts to support your well-being
- Occasional opportunities to travel and experience our events in person
- Real room to grow your career in a high-growth environment where your contributions matter
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
