Fulfillment Coordinator

Teladoc Health • Lewisville, TX

5d

About The Position

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position As part of our team in the Shipping Department, you’ll play a crucial role in ensuring smooth operations. Your focus will be on maintaining excellent customer service and satisfaction. In addition to your existing responsibilities, we’re introducing new aspects related to inventory and reverse logistics. Now, let’s delve into the specifics of processing inbound member registration forms and updating Ancora batches.

Requirements

• Positive attitude.
• Ability to work under pressure.
• Team-oriented and process-focused.
• Willingness to learn and adapt.
• Independent worker who stays focused after receiving instructions.
• Ability to follow both written and verbal directions.
• Proactive, resourceful, and a strong team player.
• Ability to follow written and verbal directions.
• Proactive, resourceful, strong team player.
• High School degree or equivalent.
• Entry-level experience, preferably with some exposure to mail room operations.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Responsibilities

• Keep track of office supplies and inventory levels of swag and P360.
• Ensure timely replenishment of supplies.
• Posts outgoing mail.
• Handle inventory-related tasks.
• Manage the flow of returned packages, returned mail, and inbound replacement stocking orders.
• Process returns, salvage, and inventory removals (MIRs) in compliance with regulations.
• Handle environmentally sensitive items (ESIM) responsibly.
• Process restock and damaged items accurately.
• Receive and process member registration forms sent via mail.
• Scan and digitize the forms for efficient record-keeping.
• Validate the information provided by cross-referencing with existing data.
• Collaborate with the Ancora team to validate and update member information.
• Ensure accuracy and completeness of data within Ancora batches.
• Maintain data integrity and confidentiality.
• Occasionally assist the Print Facility with print finishing tasks.
• Perform scanning and file conversion duties.
• Utilize strong communication skills to interact with colleagues and stakeholders.
• Multitask effectively in our fast-paced environment.
• Demonstrate problem-solving abilities.
• Maintain an organized approach with keen attention to detail.
• Proficiently use computer programs (Word, Excel, Outlook) in a Windows environment.

Benefits

• Performance bonus
• PTO accrual (5.84 hours per bi-weekly pay period for full-time positions)
• Paid Sick, Safe, and Caregiver Leave (80 hours annually for full-time positions)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED