Fulfillment Operations Supervisor

Grove Collaborative • Reno, NV

37d • Onsite

About The Position

Grove Collaborative is looking for a hands-on, results-driven Fulfillment Operations Supervisor to join their team and help deliver exceptional experiences to customers nationwide. This role will oversee outbound operations and ensure the safety, performance, and engagement of the weekday shift (Monday through Thursday from 6:00 am - 4:30 pm, with flexibility expected). The supervisor will report to the Senior Manager of Fulfillment Operations and play a critical role in keeping the facility efficient, compliant, and aligned with Grove’s high standards of service.

Requirements

• 3–5+ years of leadership experience in fulfillment, distribution, or logistics, with proven success managing large teams (100+).
• A team-first, hands-on leadership style with high integrity and accountability.
• Proven success managing competing priorities and navigating change.
• Strong organizational skills and attention to detail.
• Strong command of warehouse systems (e.g., WMS such as Manhattan, HighJump) and comfort with Microsoft Office Suite.
• Working knowledge of LEAN, Kaizen, or similar continuous improvement methodologies.
• Clear, professional written and verbal communication skills.
• Successful passing of a drug test and background screen before start date.
• Subject to random drug tests during employment.

Nice To Haves

• Bachelor’s degree in Operations, Supply Chain, Engineering, or related field preferred.

Responsibilities

• Lead daily operations for outbound fulfillment during assigned shift.
• Ensure safe, accurate, and timely order fulfillment aligned with performance targets and KPIs.
• Supervise and motivate a team of 100+ associates, driving productivity and quality while maintaining high morale.
• Support employee development, training, and coaching, including recognition, performance feedback, and corrective actions.
• Implement continuous improvement initiatives across workflows, safety, and warehouse systems.
• Partner cross-functionally with HR, Safety, Facilities, and other department leaders to support shift execution.
• Track and report production metrics, offering data-driven recommendations to improve processes.
• Manage labor tracking, including reviewing timecards and attendance reports for accuracy.
• Oversee the employee lifecycle on the team, including interviewing, onboarding, and offboarding associates.
• Ensure compliance with Grove’s safety protocols and operational policies.
• Provide structured shift pass-downs and maintain documentation of hand-offs and incident reporting.

Benefits

• Competitive benefits - medical, vision, dental
• Equity - shared success is core to our mission
• Flexible Paid Time Off
• Free VIP membership and 25% employee discount
• Working for a company that believes that a small group of people can change the world for the better by creating products and funding initiatives that help the planet!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager