Fulfillment Supervisor

Staples Inc.•Allentown, PA

10d•Onsite

About The Position

Fulfillment Supervisors lead daily fulfillment and last-mile delivery operations within the store. They oversee receiving, unloading, sorting, staging, and dispatch preparation of packages to support accurate and timely carrier pickup and delivery. The role coordinates workflow, maintains operational standards, and supports associates in a fast-paced environment where safety, accuracy, organization, and productivity are essential. Fulfillment Supervisors promote accountability, teamwork, and continuous improvement to support safe, accurate, and efficient fulfillment operations. The position involves leading fulfillment operations and freight processing, training and coaching associates, coordinating workflow and labor priorities, monitoring package handling and inventory processes, maintaining safe and organized work areas, resolving operational issues, and collaborating with store leaders, carriers, and delivery providers. The supervisor also ensures compliance with operational, safety, security, and package-handling procedures, monitors productivity, and may perform other duties such as assisting customers with shipping or stocking shelves. The listed shift is 5:00 a.m. to 9:00 a.m. daily, and the employee must be available five days per week. Weekend work is possible. The employee must be able to work a flexible schedule based on store needs and meet the stated physical demands, including lifting and moving packages.

Requirements

Ability to work a flexible schedule based on the store’s needs.
Ability to build a team-oriented environment and collaborate with others to achieve shared goals.
Understanding of warehouse logistics and retail operations.
Experience leading, coaching, and supervising a team.
Ability to manage multiple priorities effectively with limited or no supervision.
Ability to lift up to 70 pounds independently and handle items up to 150 pounds using a team lift or mechanical assistance.
Ability to use a pallet jack, climb ladders, and stand or walk continuously.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity when handling packages, inventory, and business information.
Availability to work five days per week; weekends may be required.

Nice To Haves

Key holder experience within a warehouse or retail environment.

Responsibilities

Lead daily fulfillment operations to ensure packages are received, sorted, staged, and prepared for carrier pickup accurately and on schedule.
Supervise unloading and processing of freight shipments while maintaining safety and operational standards.
Train, coach, and develop associates on fulfillment processes, safety procedures, and operational expectations.
Coordinate workflow and labor priorities to support package volume, dispatch readiness, and service needs.
Monitor package handling, scanning, inventory accuracy, and chain-of-custody processes.
Maintain organized, safe, and efficient staging, storage, and dispatch areas.
Troubleshoot operational challenges and resolve package discrepancies, inventory issues, and workflow bottlenecks.
Partner with associates, store leaders, carriers, and delivery providers to support a collaborative, team-oriented environment.
Ensure compliance with operational, safety, security, and package-handling procedures.
Monitor team productivity and identify opportunities to improve efficiency and execution.
Perform other duties as assigned, including assisting customers with shipping and stocking shelves.