Fulfillment Lead

Jacksons•Caldwell, ID

2d•Onsite

About The Position

The Fulfillment Lead is a working leader who balances hands-on production with leadership on the warehouse floor. The role spends a significant portion of each shift performing Fulfillment Clerk duties while supporting Supervisors by coordinating workflow, coaching employees, promoting safety, and maintaining productivity. Leads set the pace through their work ethic, professionalism, communication, and commitment to Capitol's Core Values. They identify operational challenges, help balance warehouse labor—particularly across the Production team—and support employees in succeeding. This role is part of Capitol's leadership pipeline and is intended to prepare high-performing employees for future supervisory opportunities. Fulfillment Leads may work in Ambient, Refrigerated, or Freezer environments according to operational needs. The role involves frequent standing, walking, bending, reaching, climbing, lifting, and moving product weighing up to 50 pounds during shifts lasting up to 12 hours. Employees may encounter varying temperatures, warehouse noise, dust, and cleaning chemicals. Appropriate PPE and cold-weather gear will be provided as required.

Requirements

Understanding of warehouse fulfillment and distribution operations.
Excellent communication, organization, and problem-solving skills.
Ability to balance personal productivity with leadership responsibilities.
Ability to coach employees while maintaining operational performance.
Ability to operate warehouse equipment or become certified on required equipment.
Strong attendance, reliability, and professionalism.
Flexibility to work varying shifts, weekends, holidays, and overtime as business needs require.
Ability to meet the physical demands of frequent standing, walking, bending, reaching, climbing, lifting, and moving product weighing up to 50 pounds.

Nice To Haves

Previous warehouse distribution experience preferred.
Previous leadership experience preferred.

Responsibilities

Perform Fulfillment Clerk duties while maintaining leadership responsibilities.
Meet or exceed individual productivity and quality expectations and lead by example through consistent performance and professionalism.
Help maintain efficient workflow in assigned areas and monitor warehouse workflow, particularly for the Production team.
Communicate staffing needs and operational challenges to Supervisors, help balance labor as priorities change, and identify bottlenecks and support solutions.
Serve as a primary resource for Fulfillment Clerks by answering questions, providing direction, and reinforcing company expectations.
Coach employees on productivity, safety, and quality standards, and assist with training and mentoring new team members.
Promote teamwork and collaboration across departments.
Promote workplace safety, ensure compliance with company policies and safety procedures, and immediately report accidents, injuries, and unsafe conditions.
Reinforce quality control procedures and FIFO product rotation; help maintain clean, organized, inspection-ready work areas.
Communicate professionally with Supervisors, Forklift Operators, and team members; promptly communicate changing priorities and operational needs.
Escalate concerns that may affect safety, productivity, quality, or customer service.
Demonstrate Capitol's Core Values by maintaining accountability, professionalism, a positive attitude, strong attendance, and a willingness to support operational tasks.
Hold self and others accountable for productivity, quality, and accuracy; identify process improvements and opportunities to eliminate waste.
Support daily production goals while maintaining exceptional customer service.

Benefits

15 days (120 hours) of paid time off annually.
Six paid company holidays annually.
401(k) retirement plan with a 4% company match.
Medical benefit plans and health/flexible spending accounts.
Dental, vision, and disability insurance.
Jacksons and Extra Mile store discounts: 15% off purchases and $0.20 off fuel per gallon.
Annual tuition reimbursement of up to $5,250.
Scholarship and financial assistance programs.
On-demand pay and pay cards.
$500 employee referral bonus.
Performance bonuses of up to $2,000 per year.
Annual merit pay increases.