Lead Fulfillment Technician

Guardian Pharmacy Services Management • Dallas, TX

6d • Onsite

About The Position

Guardian Pharmacy of Dallas Fort-Worth is seeking a Lead Fulfillment Technician to train and guide fulfillment technicians and support pharmacy management with daily workflow and scheduling. The role helps ensure adequate staffing and resources, accurate and timely medication preparation, and efficient fulfillment operations. The position is based in Arlington, Texas, and the stated schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m.

The Lead Fulfillment Technician performs Fulfillment Pharmacy Technician II duties at above-standard levels, assigns and monitors work, helps train staff, and serves as a subject matter expert in most fulfillment workflows. The role also supports workflow improvements, inventory management, performance feedback, and compliance with laws and policies governing prescription dispensing. Guardian describes its work as delivering customized, technology-enabled medication-management solutions for healthcare organizations serving seniors and people with complex care needs.

Requirements

• High school diploma or GED, as required by state regulations.
• Pharmacy technician license, certification, or registration, as required by state regulations.
• At least 1 year of long-term-care pharmacy experience, including 1 year as a Fulfillment Technician II or III.
• Pharmacy software experience.
• Ability to extract reports.
• Proficiency with computer applications related to department operations and job duties.
• Ability to work independently and meet deadlines.
• Ability to solve problems with minimal direction.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks in a fast-paced, team-oriented environment while meeting strict deadlines.
• Quality-minded approach, including seeking out errors, questioning inaccuracies, and resolving them appropriately.

Nice To Haves

• National Pharmacy Technician Certification (PTCB) preferred.

Responsibilities

• Perform all activities and duties of a Fulfillment Pharmacy Technician II at above-standard performance levels.
• Schedule fulfillment technician staff to provide workflow coverage while minimizing overtime as appropriate.
• Work with the Fulfillment Supervisor or Manager to evaluate workflow processes and help implement changes needed to meet deadlines.
• Ensure medications are complete and accurate before scheduled departures, allowing sufficient time for courier preparation.
• Prioritize and assign workflow to fulfillment technicians, and monitor productivity and accuracy.
• Participate in training fulfillment staff so technicians learn assigned workflow areas and processes within established timeframes.
• Serve as a subject matter expert and departmental resource in most fulfillment workflows.
• Provide input on performance evaluations in coordination with the Director of Operations.
• Communicate inventory needs and help maintain appropriate inventory levels, including removing expired or unused medications, marking used bottles, assisting with physical inventory, and keeping inventory neat and arranged in order.
• Exceed established pharmacy accuracy and productivity levels.
• Lead by example in attitude, dependability, commitment, productivity, efficiency, and adherence to policies and procedures.
• Collaborate with other supervisors and functional areas to maintain smooth and efficient workflows.
• Maintain a clean and orderly workstation, put medications away, and replenish stock supplies.
• Comply with local, state, and federal laws, regulations, and policies related to dispensing prescription medications.
• Perform other essential functions and duties as assigned.

Benefits

• Competitive pay.
• 401(k) with company match.
• Medical, dental, and vision benefits for full-time employees working 30 or more hours per week.
• Health Savings Accounts and Flexible Spending Accounts.
• Company-paid Basic Life and Accidental Death & Dismemberment insurance.
• Company-paid Long-Term Disability and optional Short-Term Disability.
• Voluntary employee and dependent life, accident, and critical illness coverage.
• Dependent Care Flexible Spending Accounts.
• Employee Assistance Program (EAP).
• Guardian Angels employee assistance fund.
• Paid holidays and sick days.
• Vacation benefits based on years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED