Lead Fulfillment Technician

Guardian Pharmacy • Fort Worth, TX

7d • Onsite

About The Position

Guardian Pharmacy of Dallas Fort-Worth is hiring a Lead Fulfillment Technician to train, lead, and support other fulfillment technicians. The role assists pharmacy management with daily operational workflow and scheduling to ensure adequate staffing and resources meet business needs. The position is based in Arlington, Texas, and is scheduled Monday through Friday, 9:00 a.m. to 6:00 p.m.

The Lead Fulfillment Technician performs the duties of a Fulfillment Pharmacy Technician II above standard performance levels, schedules and assigns staff, monitors productivity and accuracy, and helps evaluate and improve workflow. The role also supports training, inventory management, order accuracy, deadline readiness, and compliance with laws and policies governing prescription dispensing.

Guardian describes its work as providing customized medication management solutions for healthcare organizations serving seniors and people with complex care needs. The company offers a fast-paced, diverse, and inclusive work environment and a comprehensive Total Rewards package.

Requirements

• High school diploma or GED, per state requirements.
• Pharmacy Technician license, certification, or registration, per state requirements.
• At least 1 year of long-term care pharmacy experience, including 1 year as a Fulfillment Technician II or III.
• Pharmacy software experience, including the ability to extract reports.
• Proficiency with computer applications related to department operations and the job function.
• Ability to work independently and meet deadlines.
• Ability to solve problems with minimal direction.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks simultaneously in a fast-paced, team-oriented environment while adhering to strict deadlines.
• Quality-minded approach, including seeking out errors, investigating inaccuracies, and resolving them as appropriate.
• Ability to work flexible hours.

Nice To Haves

• National pharmacy technician certification (PTCB) is preferred.
• Work ethic and integrity, including an intrinsic drive to excel and values aligned with the company philosophy.
• Strategy and planning skills, including the ability to think ahead, plan, and manage time efficiently.
• Problem-solving ability at both strategic and functional levels.
• Ability to work effectively and collaboratively with all team members.

Responsibilities

• Perform all activities and duties of a Fulfillment Pharmacy Technician II at above-standard performance levels.
• Schedule fulfillment technician staff to ensure adequate workflow coverage while minimizing overtime as appropriate.
• Work with the Fulfillment Supervisor/Manager to evaluate workflow processes and help implement changes needed to meet deadlines.
• Ensure medications are complete and accurate before scheduled departures, with sufficient time for courier delivery preparation.
• Prioritize and assign work to fulfillment technicians and monitor productivity and accuracy.
• Participate in training fulfillment staff so they are fully trained on assigned workflow areas and processes within the established time period.
• Serve as a subject matter expert and departmental resource in the majority of fulfillment workflows.
• Provide input on performance evaluations in coordination with the Director of Operations.
• Communicate inventory needs and help maintain appropriate inventory levels, including removing expired or unused medications, marking used bottles, assisting with physical inventory, and keeping inventory neat and arranged in order.
• Consistently exceed established pharmacy accuracy and productivity levels.
• Lead by example in attitude, dependability, commitment, productivity, efficiency, and adherence to policies and procedures.
• Collaborate with other supervisors and functional areas to keep work flowing smoothly and efficiently.
• Maintain a clean and orderly workstation, put medications away, and replenish stock supplies.
• Comply with local, state, and federal laws, regulations, and policies related to dispensing prescription medications.
• Perform other essential functions and duties as assigned.

Benefits

• Competitive pay
• 401(k) with company match
• Medical, dental, and vision benefits for full-time employees working 30 or more hours per week
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid basic life and Accidental Death & Dismemberment insurance
• Company-paid long-term disability and optional short-term disability
• Voluntary employee and dependent life, accident, and critical illness insurance
• Dependent Care Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Guardian Angels employee assistance fund
• Paid holidays and sick days
• Vacation benefits based on years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED