Fulfillment Technician

FULGENT THERAPEUTICS LLC • Alpharetta, GA

6d

About The Position

The Fulfillment Technician supports daily kit assembly and order fulfillment operations. The role includes assembling specimen collection kits, selecting and verifying items, packing orders, preparing shipments, and supporting inventory organization and restocking. Under the direction of Fulfillment leadership, the technician ensures orders are completed accurately, on time, and in accordance with established procedures and quality standards.

The position also involves maintaining fulfillment records, assisting with shipping coordination and inventory activities, communicating order status and discrepancies, and following company safety, confidentiality, and HIPAA requirements. Training is provided for applicable packing, labeling, and shipping processes.

Requirements

• High school diploma or equivalent.
• Typing skills.
• Excellent writing, verbal, and interpersonal communication skills.
• Strong skills with Microsoft Word and Excel.
• Excellent organizational skills.
• Ability to follow instructions, prioritize assigned tasks, and seek guidance when needed.
• Ability to work collaboratively in a cross-functional team environment.
• Ability to multitask and handle deadlines.
• Strong attention to detail and ability to follow standardized procedures.
• Ability to follow confidentiality requirements and learn applicable PHI and HIPAA guidelines.
• Ability to stand, walk, and perform repetitive kit assembly and packing tasks for extended periods; occasional computer use.
• Ability to lift up to 30 lbs.

Nice To Haves

• Prior fulfillment, shipping, warehouse, or kit assembly experience.
• Basic familiarity with packing, labeling, or shipping processes.

Responsibilities

• Review and verify order information and documentation for accuracy, as applicable.
• Scan and file order paperwork and maintain accurate fulfillment records.
• Assist with coordinating outgoing shipments and scheduled pickups.
• Select and assemble specimen collection kits and related supplies according to work instructions and customer requirements.
• Check completed kits and orders against work orders to verify item selection, quantities, labeling, destination, and shipping method.
• Prepare shipping labels and shipments for carrier pickup.
• Pack and secure kits and supplies to help ensure safe delivery.
• Assist with physical inventory counts, stock rotation, and inventory accuracy.
• Provide order status updates and escalate pending orders or discrepancies to the appropriate team member.
• Restock kit assembly materials, shipping supplies, and fulfillment consumables.
• Complete assigned assembly and fulfillment tasks accurately and within established timelines.
• Report order discrepancies, damaged materials, and customer concerns to Fulfillment leadership.
• Maintain strict confidentiality and adhere to HIPAA guidelines and regulations.
• Communicate relevant order information to internal teams.
• Share observations and suggestions to improve kit assembly, order accuracy, and fulfillment workflows.
• Follow standardized work instructions for kit assembly, labeling, quality checks, and packaging.
• Organize stock, monitor inventory levels, and maintain proper stock rotation.
• Support shipment preparation, carrier handoff, and tracking documentation.
• Maintain a clean, organized, and safe work area and properly store supplies and materials.
• Help investigate order discrepancies and promptly report issues to the team lead or supervisor.
• Support process improvements and additional fulfillment tasks as assigned.
• Follow company safety policies and applicable material-handling requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED