Fulfillment Coordinator 2

Blackhawk Network•Crystal Lake, IL

1d•Hybrid

About The Position

Coordinators are an essential component of BHN Operations. Utilizing both manual and automated processes, they are responsible for the packing, shipping, and quality assurance/control of every customer order fulfilled by Blackhawk Fulfillment Solutions. By adhering to Service Level Agreements (SLAs) and Global Quality Metrics (GQM), coordinators work collaboratively to ensure that each order is dispatched promptly and accurately. Hybrid Flexibility: At Blackhawk Network, we balance deep remote work with two intentional collaboration days per week at our Crystal Lake Office, ensuring you have the tools and autonomy to make a real impact.

Requirements

Positive, professional attitude
Willingness to learn and try new processes
Motivated team player
All-hands on deck mentality
Ability to stand for multiple hours at a time
Ability to sit for long periods of time
Ability to adapt to changing department priorities and tasks, based on business needs
Capable of lifting up to 40 lbs.
Excellent written and verbal skills
Attention to detail and accuracy of order fulfillment
Analytical and Time Management skills
Flexibility to work overtime
Candidates who have successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.
Teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Responsibilities

Maintaining a clean and organized working environment
Picking, assembling, and sorting gift cards based on customer orders and client specifications
Stuffing envelopes with customer carriers, gift cards, and other product
Restocking supplies (cards, envelopes, paper, etc.)
Executing projects and tasks to improve department needs and efficiency
Performing routine cycle counts and inventory maintenance
Following the expected workflow set forth by the management team
Maintaining effective communication with management team
Punctuality and adherence to BFS attendance policy
Data entry
Label creation and packaging of expedited shipments
Performing quality checks
Recognition, continuous improvement, and training
Staging Frist Class and Expedited mail for pickups
Ensuring picking aisles and stations are properly stocked
Performs other miscellaneous duties as assigned