Fulfillment Compliance Facilitator
About The Position
Millennium Print Group (MPG), a subsidiary of The Pokémon Company International, is hiring a Fulfillment Compliance Facilitator to support compliance, training, quality systems, and continuous improvement across its Fulfillment organization. The role is based onsite in Raleigh, North Carolina. The facilitator helps ensure that operational practices meet company standards and ISO requirements, supports employees through training and documentation, and works with operational teams to maintain consistent processes and a safe, organized, compliant work environment. The position requires a high school diploma or equivalent and at least two years of experience in compliance, quality assurance, auditing, fulfillment operations, training coordination, or a related field. Experience with ISO standards or quality management systems is preferred. The role requires strong attention to detail, organization, communication, data analysis, problem-solving, and the ability to manage multiple priorities in a fast-paced environment. MPG describes its compensation as competitive and offers bonus eligibility, comprehensive benefits, career development opportunities, and a culture focused on quality, compliance, and continuous improvement. A comprehensive relocation package is available to qualified candidates.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in compliance, quality assurance, auditing, fulfillment operations, training coordination, or a related field.
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication abilities.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Ability to analyze data and identify trends or compliance issues.
- Strong problem-solving and critical-thinking skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience creating, editing, and maintaining standardized documentation.
Nice To Haves
- Experience with ISO standards or quality management systems.
Responsibilities
- Conduct scheduled audits and assessments to verify compliance with company standards and ISO requirements.
- Coordinate and facilitate training programs for Fulfillment employees.
- Review operational processes and documentation for compliance with MPG's Quality Management System.
- Support corrective and preventive action initiatives through documentation review and effectiveness verification.
- Assist with root cause analysis and process improvement activities.
- Maintain and distribute department procedures, policies, and training materials.
- Analyze data and prepare reports that support compliance initiatives.
- Communicate quality and compliance information throughout the organization.
- Support operational teams in maintaining process consistency and standardization.
- Promote a safe, organized, and compliant work environment.
Benefits
- Annual incentive bonus plan.
- Employer-paid employee medical, dental base plan, vision, life/AD&D, and short-term and long-term disability coverage.
- Subsidized medical, dental, and vision premiums for employee dependents.
- 401(k) plan with up to a 6% dollar-for-dollar employer match.
- Health Savings Account and Flexible Spending Account options.
- Paid time off.
- 10 company-paid holidays and 1 floating holiday.
- Employee Assistance Program.
- Comprehensive relocation package for qualified candidates.
- Career development opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
