About The Position

The Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps ensure a smooth customer experience. The role involves receiving and organizing merchandise, picking, packing, and retrieving orders from back-of-house storage, and delivering orders curbside. The associate monitors alerts to ensure Buy Online Pickup In-Store (BOPS) orders are completed on time and helps keep the stockroom and sales floor running efficiently. The position also includes customer-facing responsibilities: greeting shoppers, listening and resolving issues, and delivering curbside orders with care. Associates help maintain a shoppable space by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. They organize the stockroom, complete orders, and help prepare the team for the next day. Seasonal colleagues are typically scheduled for 10–20 hours per week, with hours dependent on business needs and colleague availability.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to meet daily sales goal challenges.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities; ability to work independently and as part of a team.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Receive, tag, organize, and restock merchandise, and maintain an organized stockroom.
  • Pick, pack, retrieve, and complete customer orders, including monitoring alerts so BOPS orders are ready on time.
  • Deliver orders curbside and provide helpful customer service by greeting customers, listening, and resolving issues.
  • Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
  • Share loyalty program benefits, help customers with their needs, and close interactions with a sincere thank-you.
  • Review goals and learn about products and promotions in preparation for the day.
  • Collaborate with colleagues and support store operations and customer satisfaction.
  • Work toward sales goals and contribute to individual and store results.

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
  • Competitive pay
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