Seasonal Fulfillment and Receiving Support Associate, Santa Ana Mainplace

Macy's•Santa Ana, CA

2d•Onsite

About The Position

As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help deliver a smooth customer experience. You receive and organize merchandise; pick, pack, and retrieve orders from back-of-house storage; and deliver orders curbside. You monitor alerts to ensure Buy Online Pickup In-Store (BOPS) orders are completed on time and help keep the stockroom and sales floor running efficiently. The role also includes greeting customers, resolving issues, and providing careful, helpful curbside service. Daily work may include reviewing goals, learning about products and promotions, preparing the store, receiving and tagging merchandise, organizing the stockroom, fulfilling orders, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Colleagues share loyalty program benefits, help customers with their needs, and collaborate with teammates to improve customer satisfaction and store results. Seasonal colleagues are typically scheduled for 10–20 hours per week; hours depend on business needs and colleague availability.

Requirements

Flexible availability to work days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities.
Ability to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain stockroom organization.
Pick, pack, retrieve, and complete customer orders, including Buy Online Pickup In-Store orders, on time.
Deliver orders curbside and provide helpful customer service.
Monitor fulfillment alerts and support inventory accuracy and efficient store operations.
Greet customers, listen to their needs, resolve issues, and share information about products and loyalty program benefits.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Review goals, learn about products and promotions, and help prepare the store for success.
Collaborate with teammates and help set the team up for the next day’s success.
Work toward daily sales goals and contribute to individual and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice