Seasonal Fulfillment and Receiving Support Associate, Santa Anita

Macy's•Arcadia, CA

2d•Onsite

About The Position

The Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, supports store operations, inventory accuracy, and customer experience. The role includes receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering orders curbside; and monitoring alerts to help ensure Buy Online Pickup In-Store orders are completed on time. The associate helps keep the stockroom and sales floor running efficiently while greeting customers, resolving issues, and providing helpful service. Daily work may include receiving merchandise, tagging items, organizing the stockroom, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Associates complete orders, help prepare the team for the next day, and contribute to sales goals through teamwork, hospitality, and customer interactions. Seasonal colleagues are typically scheduled to work 10–20 hours per week; hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to communicate and collaborate with customers and colleagues.
Interest in meeting daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain an orderly stockroom.
Pick, pack, and retrieve customer orders from back-of-house storage.
Monitor alerts and help ensure Buy Online Pickup In-Store orders are ready on time.
Deliver orders curbside and provide timely, accurate order fulfillment.
Greet customers, listen to their needs, resolve issues, and provide helpful service.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Share Loyalty program benefits and help customers complete their shopping experience.
Complete orders and organize the stockroom at the end of the day.
Work collaboratively to support store operations, achieve sales goals, and improve customer satisfaction.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice