Seasonal Fulfillment and Receiving Support Associate, Santa Anita
About The Position
As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Duties include receiving and organizing merchandise, picking, packing, and retrieving orders from back-of-house storage, delivering orders curbside, and monitoring alerts so Buy Online Pickup In-Store (BOPS) orders are ready on time. You help keep the stockroom and sales floor running efficiently while providing warm customer service, resolving issues, and supporting operational excellence. Colleagues prepare for the day by reviewing goals, learning about products and promotions, and preparing the store. They receive and tag merchandise, organize the stockroom, greet customers, listen and respond to customer needs, and fulfill orders accurately and promptly. They also recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. At the end of the day, they complete orders and organize the stockroom to prepare for the next day. The role emphasizes teamwork, hospitality, achieving sales goals, and continuous improvement. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, and organize merchandise and maintain stockroom organization.
- Pick, pack, and retrieve orders from back-of-house storage; monitor alerts and complete BOPS orders on time.
- Deliver orders curbside and provide helpful, welcoming customer service, including resolving issues.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Review daily goals and learn about products and promotions.
- Share loyalty program benefits, help customers with their needs, and thank them for their business.
- Complete orders and organize the stockroom to prepare the team for the next day.
- Collaborate with colleagues and contribute to sales goals and store results.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
