Seasonal Fulfillment and Receiving Support Associate, Downey Stonewood Center

Macy's•Downey, CA

4d•Onsite

About The Position

The Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps deliver a smooth customer experience. The role includes receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering orders curbside; monitoring alerts to ensure Buy Online Pickup In-Store orders are ready on time; and keeping the stockroom and sales floor running efficiently. The associate also greets customers, resolves issues, and supports customers during curbside pickups. Daily work may include receiving merchandise, tagging items, organizing the stockroom, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Associates help customers through attentive service, share Loyalty program benefits, complete orders, and organize the stockroom to prepare for the next day. The role emphasizes teamwork, hospitality, operational excellence, and achieving sales and store goals. Seasonal colleagues are typically scheduled 10–20 hours per week; actual hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, organize, and restock merchandise while maintaining inventory accuracy.
Pick, pack, and retrieve customer orders from back-of-house storage.
Monitor alerts and complete Buy Online Pickup In-Store orders on time.
Deliver orders curbside and assist customers with pickups.
Greet customers, listen to their needs, resolve issues, and provide helpful service.
Maintain the stockroom, sales floor, and fitting rooms, including recovering the floor and supporting merchandise moves.
Update signs and pricing.
Share Loyalty program benefits and help customers complete their shopping experience.
Complete orders and organize the stockroom to prepare the team for the next day.
Work collaboratively to support store results and achieve sales goals.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice