FT Support Lead

Five Below • Mesa, AZ

13d • Onsite

About The Position

The FT Support Lead supports store leadership and daily operations at Five Below, helping create an engaging customer experience and a positive, energetic workplace. The role helps oversee store associates, trains and supports crew members, assists with receiving and organizing merchandise, and drives sales through merchandising, staff performance, and customer service. The Support Lead may act as Manager on Duty and take responsibility for store operations, staffing, customer service, and urgent issues. The role also handles store opening or closing procedures and performs store maintenance. The job description is not all-inclusive; the Store Manager may assign additional responsibilities based on store needs.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Must be at least 18 years old and able to perform the essential job functions in compliance with applicable laws.
• Frequently operate a cash register.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Frequently climb and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange accurate information with customers, managers, and coworkers, by telephone and in person.
• Frequently move across the sales floor and between the sales floor and stock room to assist customers and retrieve or put away merchandise.
• Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide excellent customer service through personal contact and train the crew on the B.E.S.T. customer service experience, including fast and friendly checkout.
• Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock so merchandise is efficiently placed on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing for daily operations.
• Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities as determined by the Store Manager based on store needs.

Benefits

• Benefits are available, with the posting directing applicants to Five Below’s benefits site for details, including health coverage and financial and personal wellness support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED