FT Support Lead

Five Below•Mesa, AZ

12d•Onsite

About The Position

The FT Support Lead helps oversee daily store activities, supports associates, and works to provide an excellent customer experience. The role trains and supports crew members, assists with stock and merchandising, helps drive sales and control expenses, and serves as Manager on Duty when needed. The Support Lead may also manage store opening and closing procedures and perform store maintenance. The position requires a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel as required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule that may include days, evenings, weekends, overnight shifts, and travel as required.
Ability to operate a cash register; frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; and frequently use ladders.
Ability to frequently kneel, bend, twist, stoop, and move across the sales floor and between the sales floor and stock room.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact with customers.
Train the crew on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee daily activities of store associates and support effective performance and customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support onboarding and ongoing associate training on store policies, product knowledge, and operational procedures.
Drive sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Operate the cash register and move, retrieve, and put away merchandise as needed.