Support Lead

Five Below•Orange, CA

4d•Onsite

About The Position

The Support Lead helps oversee daily store operations and associates, delivers excellent customer service, supports merchandising and stock processes, and may serve as Manager on Duty. The role also includes opening and closing the store, training associates, driving sales, controlling expenses, and performing store maintenance. The position requires a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required as needed. The job is hourly and starts at $17.40.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required as needed.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to perform the stated physical job functions, including frequently operating a cash register, handling merchandise weighing up to 25 lbs, reaching to heights of 5–10 feet, climbing ladders, bending and kneeling, moving around the store, communicating with customers and coworkers, and remaining upright in a stationary position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact with customers; train crew on the B.E.S.T. customer service experience and support fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock so merchandise is placed on the sales floor efficiently.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Carry out additional responsibilities assigned by the Store Manager based on store needs.